Foundations of Service Level Management
Sturm, Rick
ISBN 10: 0672317435 ISBN 13: 9780672317439
Published by Sams Publishing, 2000
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Soft cover
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About this Item
Description:
May have some shelf-wear due to normal use. Your purchase funds free job training and education in the greater Seattle area. Thank you for supporting Goodwills nonprofit mission! Seller Inventory # 0KVOTW00D43H_ns
Synopsis:
Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.
Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/
About the Author:
Wayne Morris is the vice president at BMC Software, Inc. He speaks regularly at industry trade shows and conferences including Uniforum, Networld+Interop, DB Expo, Enterprise Management Summit and Computer Measurement Group. In addition, Morris is frequently asked to comment in major trade press articles on application management and his papers have been published in the USA, Europe and Australia.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Foundations of Service Level Management
Publisher: Sams Publishing
Publication Date: 2000
Binding: Soft cover
Condition: Good
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Foundations of Service Level Management (Sams Professional)
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Sams Publishing 05/04/2000, 2000
ISBN 10: 0672317435
ISBN 13: 9780672317439
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ISBN 10: 0672317435
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Foundations of Service Level Management
Published by
Pearson Education, Limited, 2000
ISBN 10: 0672317435
ISBN 13: 9780672317439
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Foundations of Service Level Management
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