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Synopsis: As business becomes more and more dependent on technology, there is considerable attention given to the concept of aligning IT to the business. Until ITIL version 3, this concept remained mostly conceptual. The IT Infrastructure Library, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL is rapidly gaining popularity across the globe. Written by an ITIL trainer who has taught thousands of students at hundreds of organizations, Foundations of IT Service Management - The Unofficial ITIL v3 Foundations Course in a Book, provides the reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing the information required to pass the ITIL v3 Foundations exam, this book goes beyond those basics to also provide real understanding of ITIL to further your knowledge and abilities as a valuable part of this IT/Business alignment. Using a case-study approach, real issues are discussed that represent challenges experienced in almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material is available. Additionally, access to the author is provided to ask questions prior to taking your exam giving you the greatest opportunity to learn the material and successfully pass your ITIL Foundations exam. Based on the official ITIL v3 Foundations Syllabus from the APM Group, the Service Lifecycle is explored including the lifecycle stages of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Within each of these lifecycle stages, the concepts within are explored as well as the underlying processes that enable this concept of IT Service Management.
Title: Foundations of IT Service Management: The ...
Book Condition: New
Book Description CreateSpace Independent Publishing Platform. Paperback. Book Condition: Good. Book shows a small amount of wear to cover and binding. Some pages show signs of use. Bookseller Inventory # G1439226334I3N00
Book Description BookSurge Publishing, 2009. Book Condition: Very Good. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP69240221
Book Description BookSurge Publishing, 2009. Paperback. Book Condition: Used: Good. Bookseller Inventory # SONG1439226334
Book Description BookSurge Publishing, 2009. Paperback. Book Condition: Very Good. Great condition with minimal wear, aging, or shelf wear. Bookseller Inventory # P021439226334
Book Description BookSurge Publishing, 2009. Paperback. Book Condition: Like New. Almost new condition. Bookseller Inventory # P011439226334
Book Description BookSurge Publishing, 2009. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P111439226334
Book Description BookSurge Publishing, 2009. Paperback. Book Condition: Good. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. Buy with confidence, excellent customer service!. Bookseller Inventory # 1439226334
Book Description BookSurge Publishing, 2009. Paperback. Book Condition: New. book. Bookseller Inventory # M1439226334
Book Description BookSurge Publishing, 2009. Paperback. Book Condition: New. Bookseller Inventory # DADAX1439226334