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Grit, Guts and Gumption : Driving Change in a State-Owned Giant

Rajesh Chakrabarti

Published by Penguin Books, 2010
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This is the story of the carefully planned resurgence of the State Bank of India SBI from a laid-back incumbent under threat from private players to a customer-oriented competitive organization that has outperformed rivals despite several constraints The leadership at SBI succeeded in reshaping perspectives and profitability at the bank which employs a staggering 200000 people notwithstanding salary restrictions and regulatory bottlenecks While the primary thrust was on changing employee attitude towards their own organization and of course its customers the transformation exercise was broadbased encompassing fundamental changes in technology processes and business-mix alikeIn about three years beginning 2006 SBI not only defended its own lair against the siege of younger leaner meaner rivals but actually took the battle to the attackers? domains SBI?s size and setting make the story an inspiring example to other organizations particularly in the public sector Written in a fluid and engaging style and backed by facts figures analysis and anecdotes the book challenges several stereotypes and dogmas common in todays management circles  256 pp. Bookseller Inventory # 88786

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Title: Grit, Guts and Gumption : Driving Change in ...

Publisher: Penguin Books

Publication Date: 2010

Illustrator: 8 p. col pics

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