A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition

Beisse, Fred

ISBN 10: 0619033630 / ISBN 13: 9780619033637

Published by Course Technology, 2001

About this Item

This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket.

Seller Inventory # mon0000417299

Bibliographic Details

• Title: A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition
• Publisher: Course Technology
• Publication Date: 2001
• Language: English
• ISBN 10: 0619033630
• ISBN 13: 9780619033637
• Binding: Paperback
• Edition: 2nd Edition
• Condition: Acceptable

About this title

Synopsis

This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.

About the Author

Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.