A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition

Beisse, Fred

ISBN 10: 0619215100 / ISBN 13: 9780619215101

Published by Cengage Learning, Mason, OH, 2004

About this Item

As New. May have minor shelf wear. Comes with sealed CD. Pages are crisp, Great buy! 554 pages. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Computers & Internet; Education. ISBN: 0619215100. ISBN/EAN: 9780619215101. Pictures of this item not already displayed here available upon request. Inventory No: 1561011584.

Seller Inventory # 1561011584

Bibliographic Details

• Title: A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
• Publisher: Cengage Learning, Mason, OH
• Publication Date: 2004
• Language: English
• ISBN 10: 0619215100
• ISBN 13: 9780619215101
• Binding: Softcover
• Edition: 3rd Edition.
• Condition: As New
• Seller catalogs:
  • Computers & Internet

About this title

Synopsis

A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client's specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and email-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field.

About the Author

Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.