LIGHTNING FAST SHIPPING! A heavily used, but still working copy. Coffee stain and wrinkling to the edge of the pages when a tired undergrad fell asleep and knocked their cup over on their books. The binding and pages of the book have been reinforced with tape, has tape and stickers on the cover, as well as lots of notes (some of the answers in the learning activities may be filled in) on the pages. Definitely not pretty, but it's a working copy at a great price that ships fast. ~ Book does NOT contain an access code or CD/DVD.

Seller Inventory # #56C-00275

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Bibliographic Details

Title: A Guide to Computer User Support for Help Desk and Support Specialists
Publisher: Cengage Learning
Publication Date: 2014
Language: English
ISBN 10: 1285852680
ISBN 13: 9781285852683
Binding: Soft cover
Condition: Acceptable

About this title

Synopsis

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

About the Author

Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.

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Store Description

Bulrushed Books is a grassroots textbook repair and resale company in the beautiful Palouse region of the Pacific Northwest. We work exclusively with US-based book companies and ship to customers nation-wide. Our story stretches far beyond where we are now, but the core of this journey has always remained the same: we love used books.

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Bulrushed Books
1430 South Main Street, MOSCOW, ID, 83843, U.S.A.

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Terms of Sale

Bulrushed Books is a used book company that rebuilds our books to give them a longer life. Here is what you can expect from our company:

*All books purchased through us can be rerturned for any reason within 30 days of your puchase.

*All unopened Access Codes can be returned within 30 days of your purchase.

*We do not guarantee availability of orders if the order remains in pending status for more than 24 hours.

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*We ship every item the same or next business day.

*All shipping based on true weight of the book.

*Orders over $100.00 USD will ship expidited with signature confirmation.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 14 business days	3 to 6 business days
First item	US$ 7.99	US$ 17.99

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