HR at Your Service: Lessons from Benchmark Service Organizations

Latham, Gary P., Ford, Robert C.

Published by Society For Human Resource Management
ISBN 10: 1586442473 / ISBN 13: 9781586442477
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Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, this guide aids HR leaders to plan for future client needs, conduct internal audits, and hire as well as reward customer-centric individuals.  Lessons learned from thriving businesses, such as Walt Disney Co., Marriott International Inc., and Darden’s restaurants, are also applied and explained in the HR context.  

About the Author: Gary P. Latham is Secretary of State Professor of Organizational Behaviour in the Rotman School of Management at the University of Toronto. He is also the author of several books, including Becoming the Evidence-Based Manager: Making the Science of Management Work for You. Robert C. Ford is a professor of management in the College of Business Administration at the University of Central Florida. He is the author of several books, including Managing the Guest Experience in Hospitality. He lives in Orlando, Florida.

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Title: HR at Your Service: Lessons from Benchmark ...
Publisher: Society For Human Resource Management
Book Condition: Good

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Book Description Society for Human Resource Management, United States, 2012. Paperback. Book Condition: New. Language: English . Brand New Book. Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, thisguide aids HR leaders to plan for future client needs, conduct internal audits, and hire as well as reward customer-centric individuals. Lessons learned from thriving businesses, such as Walt Disney Co., Marriott International Inc., and Darden s restaurants, are also applied and explained in the HR context. Bookseller Inventory # AAN9781586442477

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Book Description Society For Human Resource Management, U.S.A., 2012. Soft Cover. Book Condition: Very Good. 1586442473 Very good condition. HR at Your Service: Lessons from Benchmark Service Organizations By Gary P. Latham (Author), Robert C. Ford (Author), Jose A. Berrios (Foreword) Product Details Paperback: 220 pages Publisher: Society For Human Resource Management (March 30, 2012) Language: English ISBN-10: 1586442473 ISBN-13: Product Dimensions: 8.8 x 5.9 x 0.6 inches. Bookseller Inventory # Z1586442473Z2

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Book Description Society for Human Resource Management, United States, 2012. Paperback. Book Condition: New. Language: English . Brand New Book. Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, thisguide aids HR leaders to plan for future client needs, conduct internal audits, and hire as well as reward customer-centric individuals. Lessons learned from thriving businesses, such as Walt Disney Co., Marriott International Inc., and Darden s restaurants, are also applied and explained in the HR context. Bookseller Inventory # AAN9781586442477

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