What if you could change your organizational culture to reduce or eliminate the use of excessive force, improve morale, and generate loyalty, service, and outstanding performance — all while creating greater community support of your department? You can. Former Police Chief Ramon Batista and Executive Coach Mark D Ziska have a proven 5-step solution that works to change the culture, performance, and character of any size department, agency, or small or large business.

Using the proven process of a strategic plan with a well-defined launch strategy Batista and Ziska have shown that “retraining” the police isn’t as powerful as changing the culture, hiring for character, and following a well-defined plan that recognizes, celebrates, and rewards character, values, and performance.

They also explain why well-defined performance standards, organizational values that are lived, not parroted, and hiring men and women who show a “heart of service,” for their community is critical to every police department, law enforcement agency, or large or small business.

Ramon Batista holds a Bachelor of Science degree in Public Safety and Homeland Security and a Master of Science degree in Leadership from Grand Canyon University. The former Police Chief for Mesa, AZ PD, has participated in the Police Executive Leadership Institute, PERF; Senior Management Institute for PoliceFederal Bureau of Investigation National Academy and many other organizations.

Mark D Ziska is currently the Chair of the Arizona State Personnel Board as the human resource industry representative to the ﬁve member state board. He’s also the former Senior Director (VP) of Human Resources for Raytheon—leader of the world’s leading developer and manufacture of advanced missile and directed energy systems.

Get this book today and start improving your leadership tomorrow.

"About this title" may belong to another edition of this title.

Store Description

ThriftBooks is a fully independent seller of used books, having sold more than 160 million used and new books since we started in 2003. Each quality used book is sorted, graded, shelved and shipped by hand by our team of dedicated employees in our seven warehouses across the US. We have the best selection of books, in the right condition and format, at everyday low prices. We also have a dedicated, US-based Customer Service team, ranked in the top three by Newsweek for Best Customer Service in 2018 and 2019, so you can shop with confidence. We support and invest in our employees, appreciate and value our customers, and truly believe in the power of the written word to educate, energize, and engage readers of all ages and interests.

Visit Seller's Storefront

Seller's business information

Thrift Books Global, LLC
18300 Cascade Ave S, Ste 150, Seattle, WA, 98188, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described
on the Abebooks website. If you're dissatisfied with your
purchase (Incorrect Book/Not as Described/Damaged) or if the
order hasn't arrived, you're eligible for a refund within 30
days of the estimated delivery date. If you've changed your
mind about a book that you've ordered, please use the "Ask
bookseller a question link to contact us" and we'll respond
as soon as possible.

Shipping Terms

All domestic Standard shipments are distributed from our warehouses by OSM, then handed off to the USPS for final delivery.

2-Day Shipping is delivered by FedEx, which does not deliver to PO boxes.

International shipments are tendered to the local postal service in the destination country for final delivery – We do not use courier services for international deliveries.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	4 to 8 business days	4 to 8 business days
First item	US$ 0.00	US$ 0.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.