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Hrm Practices and Employee Commitment

Silvia Nelson

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ISBN 10: 3639005759 / ISBN 13: 9783639005752
Published by VDM Verlag
New Condition: New Soft cover
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About this Item

332 pages. Dimensions: 8.7in. x 5.9in. x 0.8in.Tourism organisations, such as aquatic theme parks, need to rely on the commitment of a well-trained, multi-skilled workforce in order to achieve a competitive position, especially in terms of providing high quality customer service. This suggests that tourism organisations need to adopt HRM organisational practices that enhance the motivation of employees and improve organisational effectiveness. This book, therefore, examines the impact of organisational practices (training and communication) on organisational outcomes, especially employee commitment, within the Australian aquatic theme park segment, using a robust mixed methods methodology. The conclusions have the potential to impact positively on the tourism industry in general and on the aquatic theme park segment in particular. It is clear that the vibrancy of the tourism industry and the aquatic theme park segment can only be enhanced with more attention to communication and training, with an emphasis on improving employee self-efficacy, especially in the area of customer service. This book will be of significant interest to tourism industry strategists and to executives and Human Resource managers in the industry. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Bookseller Inventory # 9783639005752

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Bibliographic Details

Title: Hrm Practices and Employee Commitment

Publisher: VDM Verlag

Binding: Paperback

Book Condition:New

Book Type: Paperback

About this title

Synopsis:

Tourism organisations, such as aquatic theme parks, need to rely on the commitment of a well-trained, multi-skilled workforce in order to achieve a competitive position, especially in terms of providing high quality customer service. This suggests that tourism organisations need to adopt HRM organisational practices that enhance the motivation of employees and improve organisational effectiveness. This book, therefore, examines the impact of organisational practices (training and communication) on organisational outcomes, especially employee commitment, within the Australian aquatic theme park segment, using a robust mixed methods methodology. The conclusions have the potential to impact positively on the tourism industry in general and on the aquatic theme park segment in particular. It is clear that the vibrancy of the tourism industry and the aquatic theme park segment can only be enhanced with more attention to communication and training, with an emphasis on improving employee self-efficacy, especially in the area of customer service. This book will be of significant interest to tourism industry strategists and to executives and Human Resource managers in the industry.

About the Author:

Silvia A. Nelson (BBus, MBA, MHRM, PhD) has teaching and research experience at Griffith University, Australia, following a management career in a Brazilian federal bank. Her current research interests include HRM, organisational behaviour and research methods and she is a regular contributor to international conferences in these areas.

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