A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL�). Welcome to ITIL� simplified!

For over two decades ITIL� has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL� best-practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITIL� trainings and certifications.

IT professionals with ITIL� know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITIL� consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments.

ITIL� For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL� newcomers. For IT professionals already familiar with one or more of ITIL�’s lifecycle phases, this book will provide a breadth of context for ITIL�’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL�.

ITIL� For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL�. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels.

You'll Learn...

The history and inspirations for ITIL�
How ITIL� can directly improve the experiences of employees, managers, partners, and customers
The mistakes commonly made by beginners when implementing ITIL
All of the ITIL Life Cycle Phases, Processes, Sub-Processes, and formal KPIs
ITIL�’s real-world application in IT and business

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