This is a paper back book. The cover or pages have curled corners. This book as minor damage or folding to the cover. The pages have normal wear. We ship Monday-Saturday and respond to inquries within 24 hours. Bookseller Inventory #
Synopsis: Lisa Venn, nationally recognized advocacy expert, explains in user-friendly terms what every advocate must know to improve patient experience. This must-have book includes step-by-step instructions for protecting patient rights and resolving patient concerns.
About the Author: Lisa Venn, J.D., M.A., CHC, founded Advocate Alliance to assist health care providers in evaluating and transforming their patient complaint and grievance process. Lisa, a licensed attorney in Ohio, is certified in family mediation and health care compliance, and has served as a patient rights expert witness. She has over 20 years’ experience in patient advocacy, which includes managing the Long Term Care Ombudsman Program in Northeast Ohio. She teaches health care investigation, conflict management, and policy writing skills to health care professionals. Lisa presented at the American Lawyers Health Association and the Health Care Compliance Association national conferences.
Title: Improving Patient Experience: 50 Things ...
Book Condition: Acceptable
Book Description CreateSpace Independent Publishing Platform, 2011. Condition: Good. A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. Seller Inventory # 1463560451-2-4
Book Description CreateSpace Independent Publishing Platform. Paperback. Condition: Very Good. A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G1463560451I4N00
Book Description CreateSpace Independent Publis, 2011. Paperback. Condition: Very Good. Great condition with minimal wear, aging, or shelf wear. Seller Inventory # P021463560451
Book Description CreateSpace Independent Publis, 2011. Paperback. Condition: New. Never used!. Seller Inventory # P111463560451