Introduction to Salesforce for Service: Class Slides & Notebook for SPCS-101

Steve Wasula; Stony Point

Published by CreateSpace Independent Publishing Platform
ISBN 10: 1475042000 / ISBN 13: 9781475042009
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Synopsis: This book is designed to accompany the Introduction to Salesforce for Service class offered by Stony Point. The online class is delivered by a live instructor and is specifically designed to teach customer service personnel the basics of Salesforce. The instructor will focus on the key features customer service personnel will utilize to immediately become effective with Salesforce. A student in this class will learn how to manage Accounts, Contacts, Cases and Solutions. In addition, the instructor will show the students the basics of activity management and take the student through the full life cycle of a support incident. Finally, the student will learn how to use List Views, Reports and Dashboards. Each student will be given a practice learning environment to use during hands-on exercises during the class. The student will be able to use this learning environment indefinitely after the class without any additional fee. Stony Point is a leading provider of Salesforce training for sales people, customer service personnel, marketers, system administrators, developers and consultants. Stony Point delivers public and private classes virtually and in-person at locations throughout the world. Please visit www.stonyp.com for more information on the classes and services offered.

About the Author: Steve Wasula is an expert in Salesforce and Force.com and currently serves as CEO of Stony Point, a leading provider of training to Salesforce users, administrators, developers and consultants. Mr. Wasula develops and delivers classes to end users, administrators, software developers and consultants on the proper utilization of Salesforce. In addition, Mr. Wasula provides high level, strategic advice to large organizations investing in the Force.com platform.

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Title: Introduction to Salesforce for Service: ...
Publisher: CreateSpace Independent Publishing Platform
Binding: Paperback
Book Condition: Very Good

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Book Description Createspace Independent Publishing Platform, United States, 2012. Paperback. Condition: New. Language: English . Brand New Book ***** Print on Demand *****. This book is designed to accompany the Introduction to Salesforce for Service class offered by Stony Point. The online class is delivered by a live instructor and is specifically designed to teach customer service personnel the basics of Salesforce. The instructor will focus on the key features customer service personnel will utilize to immediately become effective with Salesforce. A student in this class will learn how to manage Accounts, Contacts, Cases and Solutions. In addition, the instructor will show the students the basics of activity management and take the student through the full life cycle of a support incident. Finally, the student will learn how to use List Views, Reports and Dashboards. Each student will be given a practice learning environment to use during hands-on exercises during the class. The student will be able to use this learning environment indefinitely after the class without any additional fee. Stony Point is a leading provider of Salesforce training for sales people, customer service personnel, marketers, system administrators, developers and consultants. Stony Point delivers public and private classes virtually and in-person at locations throughout the world. Please visit for more information on the classes and services offered. Seller Inventory # APC9781475042009

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Book Description Createspace Independent Publishing Platform, United States, 2012. Paperback. Condition: New. Language: English . Brand New Book ***** Print on Demand *****.This book is designed to accompany the Introduction to Salesforce for Service class offered by Stony Point. The online class is delivered by a live instructor and is specifically designed to teach customer service personnel the basics of Salesforce. The instructor will focus on the key features customer service personnel will utilize to immediately become effective with Salesforce. A student in this class will learn how to manage Accounts, Contacts, Cases and Solutions. In addition, the instructor will show the students the basics of activity management and take the student through the full life cycle of a support incident. Finally, the student will learn how to use List Views, Reports and Dashboards. Each student will be given a practice learning environment to use during hands-on exercises during the class. The student will be able to use this learning environment indefinitely after the class without any additional fee. Stony Point is a leading provider of Salesforce training for sales people, customer service personnel, marketers, system administrators, developers and consultants. Stony Point delivers public and private classes virtually and in-person at locations throughout the world. Please visit for more information on the classes and services offered. Seller Inventory # APC9781475042009

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Book Description Createspace. Paperback. Condition: New. This item is printed on demand. 102 pages. Dimensions: 11.0in. x 8.5in. x 0.2in.This book is designed to accompany the Introduction to Salesforce for Service class offered by Stony Point. The online class is delivered by a live instructor and is specifically designed to teach customer service personnel the basics of Salesforce. The instructor will focus on the key features customer service personnel will utilize to immediately become effective with Salesforce. A student in this class will learn how to manage Accounts, Contacts, Cases and Solutions. In addition, the instructor will show the students the basics of activity management and take the student through the full life cycle of a support incident. Finally, the student will learn how to use List Views, Reports and Dashboards. Each student will be given a practice learning environment to use during hands-on exercises during the class. The student will be able to use this learning environment indefinitely after the class without any additional fee. Stony Point is a leading provider of Salesforce training for sales people, customer service personnel, marketers, system administrators, developers and consultants. Stony Point delivers public and private classes virtually and in-person at locations throughout the world. Please visit www. stonyp. com for more information on the classes and services offered. This item ships from La Vergne,TN. Paperback. Seller Inventory # 9781475042009

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