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Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs

Parmenter, David

191 ratings by Goodreads
ISBN 10: 0470545151 / ISBN 13: 9780470545157
Published by Wiley, 2010
New Condition: New Hardcover
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Bibliographic Details

Title: Key Performance Indicators (KPI): Developing...

Publisher: Wiley

Publication Date: 2010

Binding: Hardcover

Book Condition:New

About this title


An in-depth look at how to create and use key performance indicators (KPIs), from the King of KPIs – now updated and expanded!

By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including:
  • The four foundation stones that lead the development and use of KPIs
  • A 12-step model for developing and using KPIs with guidelines
  • A KPI resource kit including worksheets, workshop programs, and questionnaires
  • A new and pragmatic approach to finding critical success factors
  • Over 300 performance measures
  • Implementation variations for small to medium enterprises and not-for-profit organizations
  • New implementation short cuts
  • How to brainstorm performance measures
  • Templates for reporting performance measures
  • A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team

Now including a discussion of critical success factors, as well as new chapters that focus on implementations issues and 'how to sections' on finding your CSFs and brainstorming the performance measures that report progress within the CSFs, Key Performance Indicators, Second Edition will help you identify and track your organization's KPIs to ensure continued and increased success.

From the Back Cover:

Praise for Key Performance Indicators, Second Edition

"David Parmenter has a knack of getting to the heart of the issue, a good trait for a KPI consultant. His book is no different: David minces few words about what a key performance indicator is and isn't and how true KPIs can dramatically impact business performance. This pragmatic guide is chock-full of useful forms and tips that will enable any burgeoning performance manager to succeed in creating effective KPIs."
—Wayne Eckerson, Director, TDWI Research

"David has done it again—he has harvested the best ideas from the wide array of books, articles, and white papers on performance measurement, and crafted them into a single, easy to understand 'how-to' book. Not only does he support every concept with the original thought-leader's ideas, case studies, and solid examples, but he also weaves them into an overall best-practice KPI approach. This book is more than a 'must-read' . . . it is a 'must-do' for every performance measurement practitioner."
—Brett Knowles, Founder pm2 - Performance Measurement & Management

Praise for the first edition

"Developing the right KPIs is a problem for most organizations. David Parmenter's insightful approach offers a practical guide that will help managers to overcome these problems and turn concepts into reality in a timely way."
—Jeremy Hope, Cofounder and Director, Beyond Budgeting Roundtable and author of Reinventing the CFO

"This is a must-read book for all senior managers. The correct selection and deployment of performance measures is essential to ensure that all resources and effort are focused on achieving business strategy . . . and yet so many organizations select the wrong performance measures. This is a straightforward and practical book that clearly explains what 'key performance indicators' are and how they should be used as part of an integrated performance improvement strategy."
—Dr. Robin Mann, Director Centre for Organisational Excellence Research, Massey University & Ltd, New Zealand

"With this book, David Parmenter has clearly established himself as the King of KPIs. Everything you need to master and implement a KPI-driven strategy is here."
—Harry Mills, author The Rainmaker's Toolkit

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