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Knowledge Management and Drivers of Innovation in Services Industries

Patricia Ordonez De Pablos

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ISBN 10: 1466609486 / ISBN 13: 9781466609488
Published by IGI Global
New Condition: New Hardcover
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Hardcover. 349 pages. Dimensions: 11.0in. x 8.7in. x 1.1in.Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Bookseller Inventory # 9781466609488

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Bibliographic Details

Title: Knowledge Management and Drivers of ...

Publisher: IGI Global

Binding: Hardcover

Book Condition:New

Book Type: Hardcover

About this title

Synopsis:

Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand.

Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

About the Author:

Patricia Ordóñez de Pablos is professor in the Department of Business Administration and Accountability, at the Faculty of Economics of The University of Oviedo (Spain). Her teaching and research interests focus on the areas of strategic management, knowledge management, intellectual capital, and China. She serves as Associate Editor of Behaviour and Information Technology journal. Additionally she is Executive Editor of the International Journal of Learning and Intellectual and the International Journal of Strategic Change Management. She is Editor of International Journal of Asian Business and Information Technologies (IGI-Global).

Miltiadis D. Lytras is Lecturer at the American College of Greece. His research focuses on Semantic Web, knowledge management and e-learning, with many publications in these areas. He has co-edited / co-edits, 25 special issues in international journals (e.g. IEEE Transaction on Knowledge and Data Engineering, IEEE Internet Computing, IEEE Transactions on Education, Computers in Human Behavior, Interactive Learning Environments, Journal of Knowledge Management, Journal of Computer Assisted Learning, etc.).

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