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Knowledge Management

Shelda Debowski

ISBN 10: 8126514507 / ISBN 13: 9788126514502
Published by Wiley India Pvt. Ltd, 2007
New Condition: New Soft cover
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Part 1: The Knowledge Context Chapter 1 - The Knowledge Environment The changing nature of organisations Strategic management in organisations Information, Knowledge and Organisational Know-how Developing a knowledge culture A Model of Strategic Knowledge Management Overview Chapter 2: An Introduction to Strategic Knowledge Management Phases of Knowledge Development The Knowledge Management Infrastructure Some key principles of strategic knowledge management Strategic Knowledge Management Principles Building knowledge management into the strategic framework Part 2: The Knowledge Management Culture Chapter 3 - The Knowledge Leader The evolution of the knowledge leader The role of the knowledge leader Key knowledge leadership skills Encouraging knowledge leadership across the organisational community Knowledge team leadership skills Selecting knowledge leaders Chapter 4: Building and leading a knowledge culture Successful Organisational Change and Cultural Evolution Why knowledge systems fail Introducing the knowledge culture Introducing the new system Changing existing values Encouraging changed practices and systems Chapter 5: Developing the knowledge architecture: A humanistic perspective The Human Resource Architecture: People = knowledge. Human Factors affecting successful knowledge management Integrating knowledge into human resource management processes Part 3: Building The Knowledge Infrastructure Chapter 6: Building an Integrated Strategic Organisational Knowledge System Developing the knowledge infrastructure The Established Knowledge Environment The New Knowledge Environment Creating the integrated knowledge system Chapter 7: Defining and Capturing Core Knowledge Translating the core knowledge policy into strategic knowledge outcomes. Knowledge mapping Constructing an organisational knowledge strategy Conducting a Knowledge Audit Constructing the Knowledge Bank Assessing knowledge capture costs Developing the organisational knowledge policy Chapter 8: Capturing and Managing the Strategic Knowledge Creating an efficient knowledge capture system Maintaining security over strategic knowledge Intellectual property issues Maintaining the knowledge repository Accessing the information Knowledge archival issues Chapter 9: Developing an effective knowledge service Defining the knowledge service Some typical knowledge services Key principles of the knowledge service Knowledge worker competencies Shaping the service to suit user needs Matching the service to strategic priorities The human element: placing the user at the centre of the service focus Building a Customer Service Charter and Plan Implications for resourcing Service Marketing Chapter 10: Developing Effective Knowledge Users Essential knowledge competencies Types of users found in organisations Good knowledge users are made, not born Evaluating user competencies Online user support strategies Training users in knowledge applications Integrating knowledge training into the new employee orientation program Part 4: Evaluating Knowledge Management Effectiveness Chapter 11: Measuring Knowledge Take-up Historical Lessons The Accountable Costs of Knowledge Management The Hidden Costs of Knowledge Management Hidden Challenges associated with Knowledge Take-up Measuring Knowledge Adoption Measuring knowledge service impact Chapter 12: Knowledge Management Challenges The challenges associated with leading knowledge management Maintaining a Strategic Focus Building a sharing culture Gaining wide spread acceptance and adoption System changes and their introduction Stakeholder Attitudes and Support Using knowledge strategically Responding to new strategic initiatives and drivers Mergers, takeovers and downsizi Printed Pages: 384. Bookseller Inventory # 60488

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Bibliographic Details

Title: Knowledge Management

Publisher: Wiley India Pvt. Ltd

Publication Date: 2007

Binding: Softcover

Book Condition:New

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Please Read Notes: Brand New, International Softcover Edition, Printed in black and white pages, minor self wear on the cover or pages, Sale restriction may be printed on the book, but Book name, contents, and author are exactly same as Hardcover Edition. Fast delivery through DHL/FedEx express.

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