Libraries Act on Their LibQUAL+ Findings: From Data to Action

Heath, Fred M.; Kyrillidou, Martha; Askew, Consuella

Published by Routledge, 2004
ISBN 10: 0789026015 / ISBN 13: 9780789026019
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Synopsis: Learn how other libraries are using LibQUAL+ data to improve their services and programs

This book focuses on the value of the 2002 LibQUAL+ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with or interested in library service quality assessment will benefit from the practical examples and graphical representations found in this vital book.

With Libraries Act on Their LibQUAL+ Findings, you will gain a better understanding of how to use your LibQUAL+ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs.

Libraries Act on Their LibQUAL+ Findings: From Data to Action covers several important topics, including:

  • the LibQUAL+ survey instrument what it is and how it works
  • library service quality and user perceptions of library service quality
  • peer comparisons and benchmarking
  • qualitative and quantitative data analysis how to read your findings
  • strategic planning how to use your findings
This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+ to develop better library services for diverse users faculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.

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Title: Libraries Act on Their LibQUAL+ Findings: ...
Publisher: Routledge
Publication Date: 2004
Binding: Hardcover
Book Condition: Used: Very Good

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Heath, Fred M.; Kyrillidou, Martha; Askew, Consuella
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Book Description Taylor Francis Inc, United States, 2004. Hardback. Book Condition: New. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. Learn how other libraries are using LibQUAL+(t) data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+(t) survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with--or interested in--library service quality assessment will benefit from the practical examples and graphical representations found in this vital book. With Libraries Act on Their LibQUAL+(t) Findings, you will gain a better understanding of how to use your LibQUAL+(t) data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons expectations and needs. Libraries Act on Their LibQUAL+(t) Findings: From Data to Action covers several important topics, including: * the LibQUAL+(t) survey instrument--what it is and how it works * library service quality and user perceptions of library service quality * peer comparisons and benchmarking * qualitative and quantitative data analysis--how to read your findings * strategic planning--how to use your findings This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+(t) to develop better library services for diverse users--faculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+(t) survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community. Bookseller Inventory # BTE9780789026019

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Book Description 2004. Hardcover. Book Condition: New. 1st. Hardcover. Learn how other libraries are using LibQUAL+(t) data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+(t) survey data to help librari.Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 278 pages. 0.567. Bookseller Inventory # 9780789026019

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Fred M. Heath, Martha Kyrillidou, Consuella Askew
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