Listening With Empathy: Creating Genuine Connections With Customers and Colleagues

Selby, John

Published by Hampton Roads Publishing
ISBN 10: 1571745149 / ISBN 13: 9781571745149
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Synopsis: With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this follow-up to Take Charge of Your Mind John Selby presents his 4-step Listening With Empathy mood-management method for doing just that, giving readers a practical toolkit for rapidly shifting from negative to genuinely positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues. As readers hone their abilities to create strong bonds with others by making them feel truly accepted and appreciated, they will naturally become more confident, charismatic, and successful. A highly regarded meditation teacher and business consultant, John Selby is the author of twenty-two books with sales totaling more than half a million copies.

About the Author:

Psychologist John Selby has spent over thirty years practicing and teaching meditation and its benefits and has studied meditative techniques and traditions all over the world. The author of seven meditation and self-help books, Selby has sold more than half-a-million copies of his books worldwide. His books have been translated into eight languages.

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Title: Listening With Empathy: Creating Genuine ...
Publisher: Hampton Roads Publishing
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Book Description Hampton Roads Publishing Co, United States, 2007. Hardback. Book Condition: New. Language: English . Brand New Book. In Store A, a pushy sales assistant sporting a fake smile assaults you. In Store B, you re helped by a genuinely friendly salesperson, who takes extra time to meet your needs. If, like 69 per cent of all customers, emotional experience is the biggest factor in deciding whether you ll take your business back to a store or office, Store B wins your loyalty. In today s service-oriented marketplace, career success for everyone from salesperson to CEO depends on the ability to create lasting emotional connections to keep customers and clients satisfied and eager to do business. Yet, many of us check our heart at the office door and spend the workday in cold fish mode or else remain at the mercy of our negative thoughts and emotional habits. Empathy on Demand provides a simple yet astonishingly effective 4-step mood-boosting method that allows you to harness your natural brightness and warmth. Based on the principle that if you feel good, your clients will too, this follow-up to Take Charge of Your Mind offers a practical toolkit for feeling great in your own skin, shifting rapidly from negative to genuinely positive moods and making authentic heart contact with customers, clients and colleagues. As you hone your abilities to create strong bonds with others by making them feel truly accepted and appreciated, you ll find yourself increasingly confident, charismatic and successful. Bookseller Inventory # ADB9781571745149

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