Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals

Scott Louis Diering

Published by Blue Dolphin Publishing, 2004
ISBN 10: 1577331419 / ISBN 13: 9781577331414
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Synopsis: Love Your Patients! is a guide to the words and actions that healthcare workers can offer to enhance any patient's healthcare experience. Written by a psychologist-turned-Emergency Room physician, the advice is gentle and uncomplicated, yet vibrantly enhanced by the colorful anecdotes from life in the trenches of healthcare. The first section identifies love in healthcare as comprised of compassion, respect and humility. The second section critiques a dozen anecdotes which illustrate how good caregivers can behave rudely when they fail to act with love. The third section provides the scientific basis for the admonitions. Love Your Patients! will appeal to students in all fields of health care, practitioners at every level, hospital administrators looking to improve patient satisfaction, and managed care groups who wish to avoid complaints and litigations. It is easy to read - secular, but with spiritual overtones. It will change people's lives.

About the Author: Scott Diering, M.D., was born and raised in New Jersey. The second of three children, he grew up ever-curious and thirsting for knowledge and education. He graduated Rutgers College in New Brunswick, NJ in 1983, and earned a Master's degree in clinical psychology from UNC-Greensboro in 1986. He worked with developmentally disabled adults while preparing for medical school. He graduated Wake Forest University School of Medicine in 1992. After being accepted in, but not integrating well with, a neurosurgical residency, he completed a residency in emergency medicine, at the University of Michigan, in 1998. He now lives and practices emergency medicine in Maryland.

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Title: Love Your Patients! Improving Patient ...
Publisher: Blue Dolphin Publishing
Publication Date: 2004
Book Condition: Very Good
Edition: 1st Edition.

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