The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Reichheld, Frederick F.

3.97 out of 5 stars

261 ratings by Goodreads

ISBN 10: 0875844480 ISBN 13: 9780875844480

Published by Harvard Business School Press, 1996

Language: English

Used Condition: Good Hardcover

Save for Later

From SecondSale, Montgomery, IL, U.S.A.

Seller rating 4 out of 5 stars

AbeBooks Seller since December 20, 2007

View this seller's items

View all copies of this book

Used - Hardcover

Price: US$ 3.92 Convert Currency

Free shipping within U.S.A. Destination, rates & speeds

Quantity: 4 available

Add to basket

Free 30-day returns

Save for Later

About this Item

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00084535468

Contact seller

Report this item

Bibliographic Details

Title: The Loyalty Effect: The Hidden Force Behind ...

Publisher: Harvard Business School Press

Publication Date: 1996

Binding: Hardcover

Condition: Good

About this title

Synopsis:

Argues that consumer and employee loyalty are key to success, and discusses how to obtain and preserve loyalty

About the Author:

Fred Reichheld is a Director Emeritus of Bain & Company and a Bain Fellow. He is also the author of Loyalty Rules!.

"About this title" may belong to another edition of this title.

Store Description

We offer a wide variety of books including fiction and non-fiction titles.

Visit Seller's Storefront

Seller's business information

SBYB, Inc.
900 Knell Rd, Montgomery, IL, 60538, U.S.A.

Terms of Sale:

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days.

Shipping Terms:

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Payment Methods
accepted by seller

Add to Wants

Items related to The Loyalty Effect: The Hidden Force Behind Growth,...

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Reichheld, Frederick F.

Used - Hardcover

Seller's business information