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Synopsis: In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.
This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.
The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.
Review: The third edition of 'Principles of Total Quality' is an excellent introduction to Total Quality Management (TQM) from authors who know what they are talking about. The book is easy to read and the format pleasant and instructive. Most chapters finish with illustrative cases and a set of questions which will help you remember the salient points. Whether you dip in, or read from cover to cover, I recommend this edition from two authors who have won their spurs in our quality profession.
Title: Macroeconomics for Developing Countries (...
Publisher: International Edition
Book Description Condition: Good. Book may have visible use and some wear. It may have minor creases on the cover and some folded pages. This is a used book but in good condition. Seller Inventory # 4CJH1W000Q4R
Book Description Condition: Acceptable. The item is very worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents and worn corners. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting,but the text is not obscured or unreadable. May NOT include discs, access code or other supplemental materials. Seller Inventory # 31UE340002NU_ns
Book Description CRC Press, 2004. Condition: Good. A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. Seller Inventory # 1574443267-2-4
Book Description International Edition. Paperback. Condition: Good. International Edition. Very fast shipping. Receive your book in 2-7 business days if you checkout with expedited shipping. We take pride in our customer service, please contact us if you have any questions regarding the listing. Seller Inventory # iu-us-9781574443264
Book Description CRC Press, 2004. Seller Inventory # P-284-514
Book Description CRC Press, 2004. Hardcover. Condition: Used: Good. Seller Inventory # SONG1574443267
Book Description CRC Press 2004-05-27, 2004. Hardcover. Condition: good. 3. 1574443267. Seller Inventory # 489237
Book Description CRC Press, 2004. Hardcover. Condition: Good. 3. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. May be ex-library. Shipping & Handling by region. Buy with confidence, excellent customer service!. Seller Inventory # 1574443267q
Book Description Condition: Very Good. Ready for quick shipment to any US location by Experienced seller. CDs and Access codes may not be included as is the case with most used books. Seller Inventory # 261956
Book Description Taylor and Francis 2004-05-27, Boca Raton, Fla. |London, 2004. hardback. Condition: New. Seller Inventory # 9781574443264