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IT Maintenance: Applied Project Management

Michael F. Malinowski

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ISBN 10: 1567262074 / ISBN 13: 9781567262070
Published by Management Concepts, 2007
Used Condition: Good
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Bibliographic Details

Title: IT Maintenance: Applied Project Management

Publisher: Management Concepts

Publication Date: 2007

Book Condition:Good

Edition: 0th Edition.

About this title


IT Maintenance: Applied Project Management modifies project management best practices to improve how IT system maintenance is managed. By taking a fresh look at increasing value and quality of system maintenance in a straightforward and practical way, this book helps readers understand how to apply modified project management best practices. From IT maintenance managers, project managers, and team members to CIOs, readers will:

-Discover cost savings associated with reducing staff
-Improve reporting status and metrics
-Build greater customer satisfaction
-Learn how to perform work consistently
-Decrease staff stress level by stabilizing expectations
-Streamline team operations
-Decrease the manager s ongoing workload

PLUS! This practical reference is organized by process groups similar to the PMBOK® Guide, providing you with applied step-by-step guidance.


Part I: Initiating Processes Introduction
-Project Management versus IT System Maintenance
-Outsourcing: The New Challenge

Part II: Planning Processes Scope of Maintenance
-Service Level Agreement
-Service Breakdown Structure
-Cost Estimate
-Transition Planning

Part III: Executing Processes Team Management
-Work Tracking
-Customer Care
-Incidents, Defects, and Enhancements

Part IV: Metrics Overall Control Configuration Management
-Cost Control
-Communication and Beyond
-Risk Management

Part V: Assessing and Closing Processes Peer Reviews and Formal Audits
-Customer Survey
-Annual Closeout

About the Author:

Michael F. Malinowski, PMP, has more than 22 years of IT project management and programming experience. His responsibilities have included new development projects, process improvements, and IT maintenance. Michael is a member of PMI and received his PMP in 1997. He served on the PMIŽ Chicagoland chapter board of directors. His educational background includes a BS in electrical engineering and computer engineering from Illinois Institute of Technology, and a masters certificate in project management from George Washington University.

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