Stock Image

IT Maintenance: Applied Project Management

Michael F. Malinowski

0 ratings by Goodreads
ISBN 10: 1567262074 / ISBN 13: 9781567262070
Published by Management Concepts, 2007
Used Condition: Good
From Better World Books (Mishawaka, IN, U.S.A.)

AbeBooks Seller Since August 3, 2006

Quantity Available: 1

Buy Used
Price: US$ 5.63 Convert Currency
Shipping: US$ 0.00 Within U.S.A. Destination, Rates & Speeds
Add to basket

30 Day Return Policy

About this Item

Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP82546564

Ask Seller a Question

Bibliographic Details

Title: IT Maintenance: Applied Project Management

Publisher: Management Concepts

Publication Date: 2007

Book Condition:Good

Edition: 0th Edition.

About this title

Synopsis:

IT Maintenance: Applied Project Management modifies project management best practices to improve how IT system maintenance is managed. By taking a fresh look at increasing value and quality of system maintenance in a straightforward and practical way, this book helps readers understand how to apply modified project management best practices. From IT maintenance managers, project managers, and team members to CIOs, readers will:

-Discover cost savings associated with reducing staff
-Improve reporting status and metrics
-Build greater customer satisfaction
-Learn how to perform work consistently
-Decrease staff stress level by stabilizing expectations
-Streamline team operations
-Decrease the manager s ongoing workload

PLUS! This practical reference is organized by process groups similar to the PMBOK® Guide, providing you with applied step-by-step guidance.

Contents:

Part I: Initiating Processes Introduction
-Project Management versus IT System Maintenance
-Outsourcing: The New Challenge

Part II: Planning Processes Scope of Maintenance
-Service Level Agreement
-Service Breakdown Structure
-Cost Estimate
-Transition Planning
-Documentation

Part III: Executing Processes Team Management
-Work Tracking
-Customer Care
-Incidents, Defects, and Enhancements
-Testing

Part IV: Metrics Overall Control Configuration Management
-Cost Control
-Communication and Beyond
-Risk Management

Part V: Assessing and Closing Processes Peer Reviews and Formal Audits
-Customer Survey
-Annual Closeout

About the Author:

Michael F. Malinowski, PMP, has more than 22 years of IT project management and programming experience. His responsibilities have included new development projects, process improvements, and IT maintenance. Michael is a member of PMI and received his PMP in 1997. He served on the PMIŽ Chicagoland chapter board of directors. His educational background includes a BS in electrical engineering and computer engineering from Illinois Institute of Technology, and a masters certificate in project management from George Washington University.

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Terms of Sale:

100% refunds guaranteed, no questions asked.


Shipping Terms:

We ship daily!

List this Seller's Books

Payment Methods
accepted by seller

Visa Mastercard American Express