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Message Not Received (Hardcover)

Phil Simon

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ISBN 10: 1119017033 / ISBN 13: 9781119017035
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Hardcover. Get your message across the right way with clear communication Message Not Received provides the tools and techniques that make an effective writer and public speaker. Par.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 272 pages. 0.460. Bookseller Inventory # 9781119017035

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Title: Message Not Received (Hardcover)

Binding: Hardcover

Book Condition:New

Edition: 1st.

About this title


Winner, 2015 Axiom Award for Best Networking / Communications Book 

George Bernard Shaw once famously said, "The single biggest problem in communication is the illusion that it has taken place."

Although he died in 1950, Shaw's words live on, especially in the business world. Far too many executives, salespeople, consultants, and everyday employees suck at communicating. Some think that they're speaking and writing effectively when they drop ostensibly sophisticated terms like paradigm shift, synergy, net-net, form factor, and optics. 

No doubt that you know the type. (Maybe you're even one of them and don't realize it.) These are the folks who regularly rely upon obscure acronyms, technobabble, jargon, and buzzwords when plain English would suffice just fine. They constantly invent new tech-laden words, bastardize others, and turn nouns into verbs. They ignore their audiences, oblivious to the context of their words. In other words, they talk without speaking.

If bad business communication is a disease, the prevalence of hackneyed and utterly meaningless terms is just one of its major causes. Aside from using confusing language, many corporate folks depend almost exclusively on a single communications vehicle: e-mail. In the process, they actively resist new, powerful, and truly collaborative tools specifically designed to make people work and communicate better. 

What's the net effect of this near-pervasive failure to effectively communicate while at work? The precise monetary figure is impossible to quantify. At the same time, though, it cannot be overstated. At a minimum, communication breakdowns are directly responsible for myriad inefficiencies, duplicate efforts, ineffectual campaigns, project failures, largely avoidable gaffes, internal political squabbles, and forgone business opportunities. 

If that seems a bit lofty and abstract, then consider the following real-world scenarios. Think about how many misunderstandings could have been averted at your organization if two colleagues had simply engaged in a five-minute in-person conversation or videoconference over Skype. Ask yourself how many technical problems could have been solved with a quick phone call and a simple screen-sharing session. Have you ever missed a truly critical e-mail because it was hidden in your never-ending inbox? Have you even been unable to your jobs because key documents languished in someone's inbox or on someone's hard drive? How many software vendors have lost a potential sale because the prospective client couldn't or didn't understand what your company is selling? 

Fortunately, business communication need not suffer from antiquated tools and a commensurate mind-set. In Message Not Received, award-winning author Phil Simon demonstrates how intelligent professionals and organizations are embracing simpler language and new collaboration tools such as Slack. In so doing, they are communicating in a much more straightforward and effective manner. No theoretical text, Simon takes us on a journey, stopping at progressive companies like Klick Health, Sidecar, and PR 20/20 along the way.

Message Not Received examines how we communicate, use, and often misuse language and technology at work. It's high time to reexamine not only what we say while we're on the clock, but how we say it.

From the Back Cover:

"Most of our at-work life is spent communicating--poorly. Phil Simon has written a modern business classic that compels you to adopt new technology and simplify your discourse."
 -Jay Baer, New York Times best-selling author of Youtility

"Business communication is dismal today. Message Not Received gives us reasons and tools for change."
 -Scott Berkun, best-selling author of The Myths of Innovation

"The message comes through loud and clear in Phil Simon's smart new book: today's workplace is drowning in information overload, bad communication, and missed opportunities. Simon shows us the path forward with his savvy and practical advice."
 -Dorie Clark, Adjunct Professor, Duke University Fuqua School of Business and author of Reinventing You

"Message Not Received tops my list of this year's business book club suggestions. We need to start a movement for communication clarity throughout our organizations. Simon's book can be our clarion call."
 -Prof. Terri Griffith, Ph.D., chair of Santa Clara University's Management department and author of the award-winning book, The Plugged-In Manager

"Ironically, it takes a book--this book--to help people understand how to effectively communicate in a business world increasingly dominated by quick electronic messages that might be completely ignored or flashed to a billion people. Phil Simon has given us a 21st-century guide to communicating that is both personal and universal."
 -David H. Freeman, Contributing Editor, The Atlantic, and author of Wrong and A Perfect Mess

"Message Not Received blows the linguistic lid off all that lazy communication at work. Simon challenges you to take charge of your communications, cut the obfuscation, and make them meaningful. Your colleagues, your customers, and your bottom line will thank you."
 -Dr. Nick Morgan, President of Public Words Inc. and author of Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact

"In today's business world, communication is more important and easily accessible than ever before - so why are we making it so complicated? In Message Not Received, Phil Simon closely examines why keeping it simple amounts to clear and efficient communication. I highly recommend that everyone in business take Simon's direction."
 -Larry Weber, Chairman & CEO of RacepointGlobal and author, The Digital Marketer

"Look behind any business failure and you'll find the lack of communication as a root cause. Phil Simon's latest book, Message Not Received, examines how and why the latest technologies that are intended to radically improve business communication too often obstruct it instead. Simon's book provides thorough, effective strategies for enabling effective organizational collaboration and communication to ensure business messages are indeed received. If you want to improve your organization's communication skills, you owe it to yourself to read this book."
 -Robert Charette, President, ITABHI Corporation an internationally known enterprise risk management expert.

"An essential resource for business clarity. Read Message Not Received to learn how to strip out the jargon and quit confusing people with buzzwords."
 -Anita Campbell, Founder and CEO of Small Business Trends

"A refreshingly relevant critique of modern business communication." 
 -Michael Schrenk, online intelligence consultant and author of Webbots, Spiders, and Screen Scrapers

"In a world where disjointed and disorganized communication is the norm, Message Not Received arrives at the perfect time. Phil Simon provides tremendous insights and practical approaches to improve our communication both in and out of the office. If you want to make sure your words are actually heard (not just delivered), then you need to read this book."
-Mike Vardy, Productivity Strategist and founder of Productivityist

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