Some Method Some Madness: Managing BPO in India

Ankur Mithal

ISBN 10: 1259028208 / ISBN 13: 9781259028205
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Brand New; Shrink Wrapped; Paperback; Black & White or Color International Edition.ISBN and cover design are exactly same as mentioned. GET IT FAST in 3-5 business days by DHL/FEDEX with tracking number. Books printed in English. No shipping to PO Box/APO/FPO address. In some instances the international textbooks may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content Same as U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code or CD is not provided with these editions, unless specified. . We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Bookseller Inventory #

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Synopsis: Language: English
Pages: 320
About the Book

In a dynamic business world, the world of BPO business is perhaps even more dynamic. This comprehensive edition aims to capture the essence of managing the diverse and ever- changing domain of the BPO business and the day-to-day challenges and possibilities that are faced and offered by the industry. Having an industry perspective, this book serves as a convenient guide for all those individuals who are involved with the BPO industry in one way or the other, and also for those who aspire to carve a career in the realm of BPO.

The author with his long association and career with the industry has aimed to make this an 'insider's story; capturing the methods employed for success amidst the madness that goes on in the world of BPO.

"I am glad to see a work of this nature being published about the BPO industry that has been such an integral part, both as a participant and as a catalyst, of the India growth story in the last two decades." Ranjit Narasimhan - presently CEO of Shikshaa Edutech Ltd, a company focused on Technology assisted Learning and, till recently, President and CEO of HCL Technologies Ltd BPO Services.

"This book adds to the present store of knowledge in the sense that it offers the author's unique perspectives based on his own unique experiences." Sanjdip Kandhari, National Head,Customer Service for Business Services ,Vodafone India Ltd "As a memoir of a senior and respected professional, who has worked with three leading companies in the BPO industry, it suits the target market and should be of interest to management practitioners and professionals, and youngsters who want to make a career in this field. Many situations described in the book are familiar

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Bibliographic Details

Title: Some Method Some Madness: Managing BPO in ...
Binding: Softcover
Book Condition: New.

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1.

Ankur Mithal
Published by Tata McGraw-Hill Education Pvt. Ltd (2012)
ISBN 10: 1259028208 ISBN 13: 9781259028205
New Softcover First Edition Quantity Available: > 20
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BookVistas
(New Delhi, DELHI, India)
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Book Description Tata McGraw-Hill Education Pvt. Ltd, 2012. Softcover. Book Condition: New. First edition. In a dynamic business world, the world of BPO business is perhaps even more dynamic. This comprehensive edition aims to capture the essence of managing the diverse and ever-changing domain of the BPO business and the day-to-day challenges and possibilities that are faced and offered by the industry. Having an industry perspective, this book serves as a convenient guide for all those individuals who are involved with the BPO industry in one way or the other, and also for those who aspire to carve a career in the realm of BPO. The author with his long association and career with the industry has aimed to make this an `insider`s story`, capturing the methods employed for success amidst the madness that goes on in the world of BPO. TABLE OF CONTENTS: 1. The Starting Point - Role of a Delivery Leader 2. Capacity Planning and Resource Management 3. Building the Organization - The Delivery Team 4. The Building Blocks - Hiring and Training 5. Ensuring Quality 6. The Support Cast 7. People Practices 8. Financial - Making Sense 9. A Contract that Works 10. Exercising Management Control 11. Some Issues that Should be Discussed 12. Quick Self-help Mantras for BPO Employees 13. Conclusion Common Definitions, Terms and Acronyms Printed Pages: 316. Bookseller Inventory # 70754

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2.

Ankur Mithal
Published by Tata McGraw-Hill Education Pvt. Ltd (2012)
ISBN 10: 1259028208 ISBN 13: 9781259028205
New Softcover First Edition Quantity Available: > 20
Seller
A - Z Books
(New Delhi, DELHI, India)
Rating
[?]

Book Description Tata McGraw-Hill Education Pvt. Ltd, 2012. Softcover. Book Condition: New. First edition. In a dynamic business world, the world of BPO business is perhaps even more dynamic. This comprehensive edition aims to capture the essence of managing the diverse and ever-changing domain of the BPO business and the day-to-day challenges and possibilities that are faced and offered by the industry. Having an industry perspective, this book serves as a convenient guide for all those individuals who are involved with the BPO industry in one way or the other, and also for those who aspire to carve a career in the realm of BPO. The author with his long association and career with the industry has aimed to make this an `insider`s story`, capturing the methods employed for success amidst the madness that goes on in the world of BPO. TABLE OF CONTENTS: 1. The Starting Point - Role of a Delivery Leader 2. Capacity Planning and Resource Management 3. Building the Organization - The Delivery Team 4. The Building Blocks - Hiring and Training 5. Ensuring Quality 6. The Support Cast 7. People Practices 8. Financial - Making Sense 9. A Contract that Works 10. Exercising Management Control 11. Some Issues that Should be Discussed 12. Quick Self-help Mantras for BPO Employees 13. Conclusion Common Definitions, Terms and Acronyms Printed Pages: 316. Bookseller Inventory # 70754

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