The One Minute Apology: A Powerful Way to Make Things Better (The One Minute Manager)

Blanchard, Kenneth H.; McBride, Margret

Published by HarperCollins Entertainment, 2004
ISBN 10: 0007160062 / ISBN 13: 9780007160068
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Synopsis: The latest addition to the phenomenally successful ONE MINUTE MANAGER series of business classics by Ken Blanchard: this new parable teaches readers how to accept responsibility for their errors.The phenomenal business classic THE ONE MINUTE MANAGER introduced three secrets of management: One Minute Goal-Setting, One Minute Praisings, and One Minute Reprimands. Now told in Ken Blanchard's signature breezy style, this enlightening business parable - the fourth secret of the One Minute Manager - presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.

About the Author: Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over thirteen million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving FansMargret McBride has been a leader in the field of business publishing. The President of the Margret McBride Literary Agency, she has worked with numerous bestselling business authors. She lives in La Jolla, California.

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Title: The One Minute Apology: A Powerful Way to ...
Publisher: HarperCollins Entertainment
Publication Date: 2004
Binding: Paperback
Book Condition: Used: Good

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