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The Napkin, the Melon & the Monkey: How to Be Happy And Successful By Simply Changing Your Mind

Barbara Burke

ISBN 10: 1458754170 / ISBN 13: 9781458754172
Published by ReadHowYouWant
Used Condition: POOR Soft cover
From OwlsBooks (Toledo, OH, U.S.A.)

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About this Item

Noticeably used book. Heavy wear to cover. Pages contain marginal notes, underlining, and or highlighting. Possible ex library copy, with all the markings/stickers of that library. Accessories such as CD, codes, toys, and dust jackets may not be included. Bookseller Inventory # 2519422963

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Bibliographic Details

Title: The Napkin, the Melon & the Monkey: How to ...

Publisher: ReadHowYouWant

Binding: Paperback

Book Condition:POOR

About this title


As a customer service agent, Olivia has been trained to handle irate customers in a calm, professional manner. But one day she loses control and yells back. Terrified that she'll be fired, she seeks out Isabel, the call center's sage. The advice she receives from her wise mentor changes her life: SODA (Stop. Observe. Decide. Act) - a sure-fire formula for remaining calm in any situation Unplugging - a centuries-old practice to reduce anxiety and promote creativity Aha! s - 22 practical insights that become the framework for living a happy lifeThis modern-day fable shows us that the best way to reduce stress is to cultivate mindfulness. While we cannot control much of what happens, we can get better outcomes if we stop to see situations clearly and calmly. This book serves as both a powerful resource for business professionals looking for practical, easy-to-use tools for dealing with difficult people and an inspirational tale for those who want better relationships and a happier life.

About the Author:

Barbara Burke is an internationally known consultant' speaker' and author specializing in the people side of customer service management. At the core of her philosophy is the belief that exceptional customer service is only possible when the employees providing the service feel valued and engaged. In the last 25 years' thousands of front - line employees and their leaders have benefited from her innovative training programs.

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