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Synopsis: Negotiation Skills for the Claims Professional is a straight forward, real-life approach to negotiations from the perspective of the claims professional. Short on complicated theory, and heavy on real-life situations, this book highlights many simple yet powerful approaches to the task of negotiating with customers and even attorneys. A series of Claims Negotiation Maxims, developed by Carl Van, are outlined and explained throughout the book. The authors continually remind the reader that claims is a customer service business, and the best claims negotiators treat people with respect and concern. With their combined real-life experience of over 75 years in the insurance business, the authors have the credibility necessary to guide even the most experienced claims professional to a better understanding of the negotiation process.
Title: Negotiation Skills for the Claims ...
Publisher: CreateSpace Independent Publishing Platform
Publication Date: 2013
Book Condition: Used: Good
Book Description CreateSpace Independent Publishing Platform. Paperback. Book Condition: Good. This book has a light amount of wear to the pages, cover and binding. Bookseller Inventory # G1480291412I3N00
Book Description Book Condition: Acceptable. They may be stickers or sticker residue on the cover. An acceptable and readable copy. All pages are intact, and the spine and cover are also intact. Bookseller Inventory # 467EJX0020YM
Book Description CreateSpace Independent Publishing Platform. Paperback. Book Condition: VERY GOOD. little to no wear, pages are clean. The cover and binding are crisp with next no creases. Bookseller Inventory # 2796384028
Book Description Book Condition: Acceptable. Reading copy. May have signs of wear and previous use (scuffs, writing, underlining). Dust jacket may be missing. Bookseller Inventory # 3IIEN5001NEP
Book Description CreateSpace Independent Publishi, 2013. Paperback. Book Condition: Good. Item may show signs of shelf wear. Pages may include limited notes and highlighting. Includes supplemental or companion materials if applicable. Access codes may or may not work. Connecting readers since 1972. Customer service is our top priority. Bookseller Inventory # mon0001122863
Book Description CreateSpace Independent Publishing Platform, 2013. Paperback. Book Condition: Brand New. 222 pages. 9.00x6.00x0.50 inches. This item is printed on demand. Bookseller Inventory # zk1480291412
Book Description CreateSpace Independent Publishing Platform, 2013. Paperback. Book Condition: Good. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. Buy with confidence, excellent customer service!. Bookseller Inventory # 1480291412