The New Gold Standard

ISBN 10: 007022174X / ISBN 13: 9780070221741
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This is an International Edition Brand New Hardcover Same Title Author and Edition as listed. ISBN and Cover design differs. Similar Contents as U.S Edition. Standard Delivery within 6-14 business days ACROSS THE GLOBE. We can ship to PO Box address in US. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Bookseller Inventory #

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Title: The New Gold Standard
Book Condition: New

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1.

Joseph A. Michelli
Published by Tata McGraw-Hill Education Pvt. Ltd. (2008)
ISBN 10: 007022174X ISBN 13: 9780070221741
New Softcover First Edition Quantity Available: > 20
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BookVistas
(New Delhi, DELHI, India)
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Book Description Tata McGraw-Hill Education Pvt. Ltd., 2008. Softcover. Book Condition: New. First edition. Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company`s extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company`s executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: * Understanding the ever-evolving needs of customers * Empowering employees by treating them with the utmost respect * Anticipating customers` unexpressed needs and concerns * Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company`s employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization. Table of contents Foreword Acknowledgements 1. The Ritz-Carlton Experience 2. Principle 1: Define and Refine 2. Set the Foundation: Communicating Core Identity and Culture 3. Be Relevant Principle 2: Empower through Trust 4. Select?Don?t Hire 5. It`s a Matter of Trust Principle 3: It?s Not About You 6. Build a Business Focused on Others 7. Support Frontline Empathy Principle 4: Deliver Wow 8. Wow: The Ultimate Guest Experience 9. Turn Wow into Action Principle 5: Leave a Lasting Footprint 10. Aspire, Achieve, Teach 11. Sustainability and Stewardship Conclusion: A Lasting Impression Notes Sources Index Printed Pages: 304. Bookseller Inventory # 22199

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2.

Joseph A. Michelli
Published by Tata McGraw-Hill Education Pvt. Ltd. (2008)
ISBN 10: 007022174X ISBN 13: 9780070221741
New Softcover First Edition Quantity Available: > 20
Seller:
A - Z Books
(New Delhi, DELHI, India)
Rating
[?]

Book Description Tata McGraw-Hill Education Pvt. Ltd., 2008. Softcover. Book Condition: New. First edition. Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company`s extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company`s executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: * Understanding the ever-evolving needs of customers * Empowering employees by treating them with the utmost respect * Anticipating customers` unexpressed needs and concerns * Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company`s employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization. Table of contents Foreword Acknowledgements 1. The Ritz-Carlton Experience 2. Principle 1: Define and Refine 2. Set the Foundation: Communicating Core Identity and Culture 3. Be Relevant Principle 2: Empower through Trust 4. Select?Don?t Hire 5. It`s a Matter of Trust Principle 3: It?s Not About You 6. Build a Business Focused on Others 7. Support Frontline Empathy Principle 4: Deliver Wow 8. Wow: The Ultimate Guest Experience 9. Turn Wow into Action Principle 5: Leave a Lasting Footprint 10. Aspire, Achieve, Teach 11. Sustainability and Stewardship Conclusion: A Lasting Impression Notes Sources Index Printed Pages: 304. Bookseller Inventory # 22199

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