Stock Image
Image Not Available

OSS Essentials: Support System Solutions for Service Providers

Kornel Terplan

2 ratings by Goodreads
ISBN 10: 0471392405 / ISBN 13: 9780471392408
Published by Wiley, 2001
Used Condition: Good Soft cover
From Ergodebooks (RICHMOND, TX, U.S.A.)

AbeBooks Seller Since May 31, 2006 Seller Rating 5-star rating

Quantity Available: 1

Buy Used
Price: US$ 13.34 Convert Currency
Shipping: Free Within U.S.A. Destination, rates & speeds
Add to basket

30 Day Return Policy

About this Item

Bookseller Inventory # SONG0471392405

Ask Seller a Question

Bibliographic Details

Title: OSS Essentials: Support System Solutions for...

Publisher: Wiley

Publication Date: 2001

Binding: Paperback

Book Condition: Good

About this title


A guide to mastering one of the most strategically critical aspects of any telecommunications, ISP, or ASP business
Operational Support Systems (OSS) refers to the technical infrastructure that enables telecommunications companies, ISPs, ASPs, and CLECs to provide services directly to customers. In this important book, author Kornel Terplan draws upon his 25 years of experience as a top global telecommunications consultant to provide telecom operations managers and developers with the expert information and guidance they need to make strategic decisions about OSS in their companies. He reviews protocols and technology for service support, explores best practices for service development and provisioning, and provides expert guidance on tools and human resources for the technical service provider. Throughout, Terplan's approach to teaching OSS principles and practices is to present a real business problem and then walk you through the best solution.

From the Back Cover:

The ultimate business survival guide for telecommunications service providers

If you're involved in the telecommunications industry, then you know how hard it can be to develop effective support and billing systems amid the dizzying rate of change and rapidly evolving Internet technologies. In this book, Kornel Terplan teaches you how. He cuts through the deluge of protocols, business processes, and tools, and guides you through best practices and real-world solutions you'll need to succeed in the digital marketplace.

Using ample practical examples and flowcharts, Terplan shows you not only how to meet the technical and administrative challenges facing today's service providers, but also how to take advantage of emerging opportunities in voice, data, and wireless services. Whether you work with telcos, ISPs, ASPs, CLECs, or another type of service provider, you'll want to know what Terplan has to say about:
* The impact of different services and products on your company's infrastructure
* Traditional, enterprise, and Web-based protocols-from Telecommunication Management Network (TMN) to XML
* A wide range of customer issues, including QoS, customer relationship management, and the billing process
* Order processing and provisioning, from inventory and service development to security management
* Network operational processes, from performance monitoring to data collection and management
* How to integrate support, documentation, and management systems and choose from existing products
* Human resources as a critical success factor, whether in stream-lining job profiles or the art of team building

"About this title" may belong to another edition of this title.

Store Description

Welcome to Our AbeBooks Store for books. I've been selling books for long and have achieved more than 99% positive feedback on eBay and I always strive to achieve best customer satisfaction and have always described book accurately. I got lot of Out of Print and Rare books in my store and still adding lot of books. I will ship book within 24 hours of confirmed payment

Visit Seller's Storefront

Terms of Sale:

100 % Customer Satisfaction is our Goal. Please contact me if you are not
satisfied with your order in any manner. I always list book by ISBN # only and
buyer is assured of correct edition, correct author and correct format of book.
will do my best to address your concerns including 100% refund of your money.

Name of your business and form of legal entity: Ami Ventures Inc.S-Corp. USA
your business address: 25547 Canyon Crossing Dr. Richmond TX 77406 USA
email address and phone or fax number: ...

More Information
Shipping Terms:

Orders usually ship within 1 business days. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

List this Seller's Books

Payment Methods
accepted by seller

Visa Mastercard American Express