ISBN 10: 186076164X / ISBN 13: 9781860761645
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Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: The new, expanded edition of this bestseller will make all business people view their organizations and customers in a new light. It shows beyond doubt that exceptional customer service can be the key differentiator that will enable any company to beat its competitors.Using simple and straightforward language, a wealth of real-life examples, and useful graphs and checklists, Daffy provides powerful customer service techniques that any company can put to use.The author focuses on the relationship value of customers and why long-term worth is the only measure that really matters. Bookseller Inventory #

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Synopsis: This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!

About the Author: Chris Daffy is the founder and MD of the Academy of Service Excellence.

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Daffy, Chris
Published by Oak Tree Press (2011)
ISBN 10: 186076164X ISBN 13: 9781860761645
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Book Description Paperback. Book Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bookseller Inventory # GOR001862003

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Book Description Oak Tree Press, 2011. Paperback. Book Condition: Good. 9781860761645 Will be shipped promptly from UK warehouse. Book is in good condition with no missing pages, no damage or soiling and tight spine. There may be some dog-eared pages showing previous use but overall a great book. Bookseller Inventory # 9053-9781860761645

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Book Description Oak Tree Press 18/03/2011, 2011. Book Condition: Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Bookseller Inventory # 2341-9781860761645

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Book Description Oak Tree Press 18/03/2011, 2011. Book Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Bookseller Inventory # 6545-9781860761645

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Book Description -. Paperback. Book Condition: Very Good. Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bookseller Inventory # 7719-9781860761645

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Book Description -. Paperback. Book Condition: Good. Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life This book is in good or better condition. It has no tears to the pages and no pages will be missing from the book. The spine of the book is still in great condition and the front cover is generally unmarked. It has signs of previous use but overall is in really nice, tight condition. Shipping is normally same day from our UK warehouse. We offer a money back guarantee if you are not satisfied. Bookseller Inventory # 9053-9781860761645

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