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Operations Management : Goods,Services and Value Chains

Collier, D.A. & Evans, J.R.

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ISBN 10: 0324237049 / ISBN 13: 9780324237047
Published by Thomson South-Western, 2006
Used Condition: Good Soft cover
From Sharston Books (Manchester, United Kingdom)

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0324237049 Book in good reading condition with a CD. It has only light shelf wear. The book is a "Preliminary Edition" and is aimed at the stucent of operations management in business. Bookseller Inventory # 3003426

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Bibliographic Details

Title: Operations Management : Goods,Services and ...

Publisher: Thomson South-Western

Publication Date: 2006

Binding: Soft cover

Book Condition:Good

About this title

Synopsis:

This exciting new textbook provides exceptional coverage of the essential topics taught in a modern operations management course. It's highly current coverage includes contemporary and relevant service theory and applications, and appropriate manufacturing applications and theory are included where relevant. The book's modern/strategic approach addresses OM from a cross-functional perspective, which views operations as linked to all other functional areas of an organization, such as marketing and finance, etc. The strategic approach takes into consideration the integration of technology and how it changes the way a firm operates. Recognition of this current trend is the main differentiating factor for this Collier/Evans text. The book provides equal coverage of manufacturing and services theory and applications, while placing an emphasis on the integration of the value chain.

About the Author:

David A. Collier is the Alico Chair of Operations Management in the Lutgert College of Business at Florida Gulf Coast University. He holds a B.S. in Mechanical Engineering, an M.B.A. from the University of Kentucky, and a Ph.D. in Production and Operations Management from The Ohio State University. Dr. Collier has authored five books on service and operations management and is the recipient of numerous awards for outstanding journal articles. He has also written and published eight invited book chapters, has seen seven of his cases reprinted in major marketing and operations management textbooks, and has more than 80 referenced publications. A 2004 citation review found that more than 250 journal articles have referenced Dr. Collier's research. Dr. Collier served on the 1991 and 1992 Board of Examiners for the Malcolm Baldrige National Quality Award, and he has worked with organizations such as AT&T, J.P. Morgan Chase Bank, Child Health Corporation of America, Emery Worldwide, Motorola, John Glenn Institute at The Ohio State University, and the United States Postal Service. He served as faculty leader for a Six Sigma Black Belt Blended (Clicks and Bricks) Executive Program at the Fisher College of Business and has taught in the Executive M.B.A. program at the University of Warwick in England and several other international programs. His current research interest is sports analytics.

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