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Operations Management and Productivity Techniques

P.N. Mukherjee,T.T. Kachwala

ISBN 10: 812033602X / ISBN 13: 9788120336025
Published by PHI Learning, 2009
New Condition: New Soft cover
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The concept of Operations Management is universally applicable to all functions including Production, Materials, Human Resources, Marketing, Logistics and Supply Chain Management. Operations Management is an effective and efficient way of carrying out a business process (manufactur-ing or service sector) aimed at maximization of Customer Satisfaction and Return On Investment. The concept of productivity implies effectiveness and efficiency in individual and organizational performance, reflected in the creation of surplus through productive operations. This book provides readers with an easy-to-understand treatment of all aspects of Operations Management and explains the expanded coverage of the role of Operations Management in the organization. Manufacturing and service operations are given equal treatment. While focusing on the basic principles and core operations in a straightforward and well structured style, the book provides students with an understanding of managing operations, effectively and efficiently, in the following areas: Total Quality Management Statistical Process Control Total Productive Management Service Quality Management Supply Chain Management Inventory Management Written for MBA students as well as for B.Tech. students in Mechanical/Production/Industrial engineering, this book covers the curriculum of different universities for a course in Operations Management. CONTENTS: Preface 1. Operations Management 2. Facilities Planning: Plant Location, Plant Layout and Material Handling 3. Holistic Management Practice for World-Class Performance and Leadership 4. Quality and Its Definitions, Concepts and Features 5. Statistical Process Control 6. Production Planning, Control and Scheduling 7. Productivity Improvement Techniques 8. Work Study 9. World-Class Manufacturing Technique 10. Supply Chain Management 11. Service Quality 12. Service Quality Research and Subject Development 13. Theory of Constraints (TOC) 14. Basic Inventory Concepts 15. Managing Material Flow 16. Forecasting Methods 17. Introduction to Operations Research Printed Pages: 432. Bookseller Inventory # 11355

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Title: Operations Management and Productivity ...

Publisher: PHI Learning

Publication Date: 2009

Binding: Softcover

Book Condition:New

Edition: First edition.

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