Operations Management in Service Industries and the Public Sector: Text and Cases

Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris

Published by Wiley, 1985
ISBN 10: 0471908010 / ISBN 13: 9780471908012
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Synopsis: Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialists--rather than marketing managers--the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing.

From the Publisher: Written from the standpoint of the operations manager, this text treats service operations management as an area distinct from manufacturing management. It discusses the design of service operations, capacity and quality management, operations control, materials management, and more. Features many cases drawn from real operating service organizations.

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Title: Operations Management in Service Industries ...
Publisher: Wiley
Publication Date: 1985
Book Condition: Very Good
Edition: 1st Edition.

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Voss, Christopher
Published by John Wiley & Sons (1985)
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CHRISTOPHER VOSS, COLIN ARMISTEAD, BOB JOHNSTON, BARBARA MORRIS
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Book Description John Wiley & Sons, 1985. Book Condition: Good. This book has soft covers. Ex-library, With usual stamps and markings, In good all round condition. Bookseller Inventory # 3612795

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Book Description John Wiley and Sons, 1985. Book Condition: Fair. Covers worn. This book has soft covers. Ex-library, With usual stamps and markings, In fair condition, suitable as a study copy. Bookseller Inventory # 2825085

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Book Description Wiley, 1985. Book Condition: Very Good. 1st Edition. Former Library book. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP81478246

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Book Description John Wiley & Sons, 1985. Paperback. Book Condition: Fair. Paperback; English language; a fair reading copy; The book was have pen under line some of pages. . Your book will be securely packed and promptly dispatched from our UK warehouse. For buyers outside the UK we now offer significantly lower rates on our airmail shipping. Bookseller Inventory # 08925yad055

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Book Description John Wiley & Sons 08/11/1985, 1985. Book Condition: Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Bookseller Inventory # 2341-9780471908012

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Book Description John Wiley & Sons 08/11/1985, 1985. Paperback. Book Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Bookseller Inventory # 6545-9780471908012

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Book Description -. Paperback. Book Condition: Very Good. Operations Management in Service Industries and the Public Sector: Texts & Cases This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bookseller Inventory # 7719-9780471908012

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Book Description -. Paperback. Book Condition: Good. Operations Management in Service Industries and the Public Sector: Texts & Cases This book is in good or better condition. It has no tears to the pages and no pages will be missing from the book. The spine of the book is still in great condition and the front cover is generally unmarked. It has signs of previous use but overall is in really nice, tight condition. Shipping is normally same day from our UK warehouse. We offer a money back guarantee if you are not satisfied. Bookseller Inventory # 9053-9780471908012

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