1409435024 Clean and Unmarked Copy. Bookseller Inventory #
Synopsis: Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.
About the Author: Nawal K. Taneja has more than 30 years of experience in the airline industry. As a practitioner, he has worked for and advised major airlines and airline-related businesses worldwide in the areas of strategic and tactical planning. In academia, he has served as Professor and Chairman of the Aerospace Engineering and Aviation Department at the Ohio State University, and an Associate Professor in the Flight Transportation Laboratory of the Department of Aeronautics and Astronautics of the Massachusetts Institute of Technology. On the government side, he has advised civil aviation authorities in public policy areas such as airline liberalization, air transportation bilateral and multilateral agreements, and the management and operations of government-owned airlines.
Title: The Passenger Has Gone Digital and Mobile: ...
Book Condition: Fine
Book Description Paperback. Book Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bookseller Inventory # GOR007832344
Book Description Routledge. Hardcover. Book Condition: VERY GOOD. Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s). Bookseller Inventory # 2796918686
Book Description Routledge. Hardcover. Book Condition: Very Good. 1409435024 Never Read-Listed USED bc it has wear to the cover and edges- Ships in 1 business day from my GA location!. Bookseller Inventory # SKU000042239
Book Description Routledge, 2011. Hardcover. Book Condition: Fine. Dust Jacket Condition: Very Good. 1st Edition. Book is unmarked, undamaged. DJ shows edgewear esp. at top edge and some signs on front panel of having successfully protected book, a few tiny rips vicinity of spine head, some wrinkling at foot of spine, but otherwise and overall clean and presentable. Bookseller Inventory # 534
Book Description Ashgate Pub Co, 2011. Hardcover. Book Condition: New. Bookseller Inventory # DADAX1409435024
Book Description Routledge, 2011. Hardcover. Book Condition: New. book. Bookseller Inventory # M1409435024
Book Description Routledge, 2017. Hardcover. Book Condition: Very Good. Great condition with minimal wear, aging, or shelf wear. This item is printed on demand. Bookseller Inventory # P021409435024
Book Description Routledge, 2017. Hardcover. Book Condition: Like New. Almost new condition. This item is printed on demand. Bookseller Inventory # P011409435024
Book Description Routledge. Hardcover. Book Condition: Fine. 1409435024 Like New Condition. Bookseller Inventory # LN7.1529527
Book Description Routledge, 2017. Hardcover. Book Condition: New. Never used! This item is printed on demand. Bookseller Inventory # P111409435024