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Patient-Centred Health Care: Achieving Co-ordination, Communication and Innovation (Organizational Behaviour in Health Care)

Palgrave Macmillan

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ISBN 10: 1137308923 / ISBN 13: 9781137308924
Published by Palgrave Macmillan, 2013
New Condition: New Hardcover
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Bibliographic Details

Title: Patient-Centred Health Care: Achieving ...

Publisher: Palgrave Macmillan

Publication Date: 2013

Binding: Hardcover

Book Condition:New

Edition: 2014.

About this title


There are four core themes developed in Patient-Centred Health Care which deal with critical issues, models, theories and frameworks (both theoretical and empirical) that expound understandings of patient centred care and the processes, practices and behaviours supporting its attainment:

1. Conceptions and cultures of patient-centred care

2. Coordinating for care

3. Communicating for care

4. Innovations in patient centred care and the patient experience

Section 1 of this book sets out the origins of the approach of patient centredness, allowing the reader to recognise what this means and looks like, institutionally and educationally, as well as recognising the implications of its absence. Section 2 concentrates on the process of team working itself which may be patient centred but is also involved with co-operation and co-ordination across professional and organisational boundaries. Section 3 focuses on communication within, between and across patients and teams, and Section 4 highlights the innovations in patient centred care that will enable further progress in the field. In each section,the editors illuminate key issues through a case-study of a relevant intervention to support patient-centred care.

About the Author:

Mary A. Keating is Associate Professor of Human Resource Management at the School of Business in Trinity College, Ireland. Her research interests include cross-cultural management and human resource strategy in healthcare. She is the Irish coordinator for the GLOBE (Global Leadership and Organizational Effectiveness) project.

Aoife McDermott is Lecturer in Human Resource Management at Cardiff Business School, UK. Her research interests concern the role of people management and leadership in health service organization, delivery, improvement and policy implementation. With colleagues, her current work is exploring cross-national differences in quality and safety practices in hospitals.

Kathleen Montgomery is Edward A. Dickson Emerita Professor at University of California, USA, and Honorary Associate of the Centre for University of Sydney, Australia. She received her PhD in Sociology from New York University, USA. Her research interests include issues of trust and integrity within professional-organizational relationships and patient-provider encounters.

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