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Pragmatic Application of Service Management: The Five Anchor Approach

Suzanne D. Van Hove And Mark Thomas

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ISBN 10: 1849285144 / ISBN 13: 9781849285148
Published by IT Governance Publishing
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120 pages. Dimensions: 8.4in. x 5.4in. x 0.2in.Enhanced IT Service Management though integrated management frameworks With the increasing popularity of ITIL as a framework for IT Service Management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are looking for ways to enhance their ITIL-based ITSM without having to throw it away and start again. Many are already working towards compliance with ISOIEC 20000 the International Standard for IT Service Management. With the recent release of COBIT5, service management practitioners have even more options. However, until now, there has been little guidance on how to merge these frameworks, standards and methodologies to develop best practice across the ITSM function and produce a robust enterprise philosophy for service delivery. Guidance on creating an integrated system Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBIT5, ISOIEC 20000 and ITIL and, to provide a unique mapping to assist service management practitioners in their information gathering. This practical book presents a holistic view of the three and enables service managers to immediately adapt and deploy the guidance, quickly improving their ITSM function. Create a stronger, more robust Service Management System Packed with instructive illustrations and helpful tables, this book is ideal for service managers, consultants, auditors and anyone who is considering adopting, adapting or merging COBIT5, ISOIEC 20000 and ITIL. Through mini case studies, the authors apply their unique Five Anchor Approach to demonstrate how the improvement aspects of COBIT5, ISOIEC 20000 and ITIL can help identify and deal with common problems faced by today s organizations. Read this book to learn how to merge COBIT5, ISOIEC 20000 and ITIL for better service management. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Bookseller Inventory # 9781849285148

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Bibliographic Details

Title: Pragmatic Application of Service Management:...

Publisher: IT Governance Publishing

Binding: Paperback

Book Condition:New

Book Type: Paperback

About this title

Synopsis:

Enhanced IT Service Management though integrated management frameworks With the increasing popularity of ITIL® as a framework for IT Service Management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are looking for ways to enhance their ITIL-based ITSM without having to throw it away and start again. Many are already working towards compliance with ISO/IEC 20000 the International Standard for IT Service Management. With the recent release of COBIT®5, service management practitioners have even more options. However, until now, there has been little guidance on how to merge these frameworks, standards and methodologies to develop best practice across the ITSM function and produce a robust enterprise philosophy for service delivery. Guidance on creating an integrated system Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBIT®5, ISO/IEC 20000 and ITIL and, to provide a unique mapping to assist service management practitioners in their information gathering. This practical book presents a holistic view of the three and enables service managers to immediately adapt and deploy the guidance, quickly improving their ITSM function. Create a stronger, more robust Service Management System Packed with instructive illustrations and helpful tables, this book is ideal for service managers, consultants, auditors and anyone who is considering adopting, adapting or merging COBIT®5, ISO/IEC 20000 and ITIL. Through mini case studies, the authors apply their unique Five Anchor Approach to demonstrate how the improvement aspects of COBIT®5, ISO/IEC 20000 and ITIL can help identify and deal with common problems faced by today s organizations. Read this book to learn how to merge COBIT®5, ISO/IEC 20000 and ITIL for better service management.

From the Back Cover:

Create a stronger, more robust Service Management System.

With the increasing popularity of ITIL® as a framework for IT Service Management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. Many organizations are already working towards compliance with ISO/IEC 20000 — the International Standard for IT Service Management — and with the recent release of COBIT®5, there are now even more options. Until now, there has been little guidance on how to merge them in order to produce a robust enterprise philosophy for service delivery.

Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated system based on COBIT®5, ISO/IEC 20000 and ITIL. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.

Packed with instructive illustrations, helpful tables and the authors’ very ownFive Anchor Approach, this book is ideal for anyone who is considering adopting, adapting or merging COBIT®5, ISO/IEC 20000 and ITIL.

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