The Problem Solving Memory Jogger 2nd Edition

Michael Brassard

Published by goalqpc, 2011
ISBN 10: 1576811352 / ISBN 13: 9781576811351
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About this title:

Synopsis: A problem exists when there is a gap between the current performance level of a process, product, or service, and the desired performance level. Problem solving, as it s covered in this book, is the systematic investigation of a process to identify the root cause of the gap, and taking corrective action to eliminate the gap and keep it from occurring in the future.

WE START WITH GOOD TEAMS
- Understand work as a process
- Identify important problems to work on
- Develop team skills
- Find the root cause
- Generate innovative solutions

Use these 7 step processes to solve organizational problems. Contains NEW examples in health care and information technology. Includes new material on Failure Mode and Effects Analysis (FMEA). Additional material on Scatter Diagram, A3 Charts, as well as a tool for verifying root causes.

As a bonus the appendix now holds the key to Kaizen Blitz! Excellent benefits to using these tools:
- Finding and solving problems in your organization's processes
- Using a systematic model to solve simple to complex problems
- How to easily and clearly implement the 7-Step problem-solving model
- Creating a storyboard
- Expert tips throughout the Jogger, clearly marked
- Advanced problem-solving concepts and techniques

Why is this problem-solving model better and different from other models?
Teams have often learned about the tools apart from the context of a problem-solving situation. The 7-Step Model presented in this book provides this context. The presentation of this model provides teams with a step-by-step approach to problem solving, includes sub-steps with recommended tools for doing each of the seven steps, and illustrates a case example that is introduced throughout each step and tool application.

From the Inside Flap: Use this book as part of a self-study program or as a reference before, during, and after training to learn the concepts, methods, and basic tools for effective problem solving. Each step in the Problem Solving Memory Jogger details the key concepts and the practical skills that you should master. The book also highlights a case example that demonstrates how the tools are used in each step in the process.

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Bibliographic Details

Title: The Problem Solving Memory Jogger 2nd Edition
Publisher: goalqpc
Publication Date: 2011
Binding: Spiral-bound
Illustrator: Janet MacCausland
Book Condition: New
Edition: 2nd Edition.

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