Professional Front Office Management

International Edition

Published by International Edition
ISBN 10: 1292026987 / ISBN 13: 9781292026985
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Synopsis:

Witten with the context that the Front Office Department's primary function is to "connect" the property and its employees with the guests. This book details policies and procedures that address the department's critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owners.  An emphasis on providing guest service; Facilitating the work of employees in other departments as they provide service; Using technology to meet the needs of guests and hotel employee peers; The Context of Front Office Operations; Technology Helps Front Office Operations; Front Office and the Guest Cycle; Special Front Office Concerns.  Hotel operation managers and administrators.

 

 

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Bibliographic Details

Title: Professional Front Office Management
Publisher: International Edition
Binding: Paperback

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Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin
Published by Pearson 2013-11-01 (2013)
ISBN 10: 1292026987 ISBN 13: 9781292026985
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Book Description Pearson 2013-11-01, 2013. Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Seller Inventory # NU-PEA-00002810

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Robert H. Woods, Jack D. Ninemeier, David K. Hayes
Published by Pearson Education Limited, United Kingdom (2013)
ISBN 10: 1292026987 ISBN 13: 9781292026985
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Book Description Pearson Education Limited, United Kingdom, 2013. Paperback. Condition: New. Language: N/A. Brand New Book. Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department s critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the hub of the property s communications and operations systems and usually the first point of contact for a hotel guest. Seller Inventory # AAK9781292026985

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Robert H. Woods, Jack D. Ninemeier, David K. Hayes
Published by Pearson Education Limited, United Kingdom (2013)
ISBN 10: 1292026987 ISBN 13: 9781292026985
New Paperback Quantity Available: 10
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Book Description Pearson Education Limited, United Kingdom, 2013. Paperback. Condition: New. Language: N/A. Brand New Book. Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department s critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the hub of the property s communications and operations systems and usually the first point of contact for a hotel guest. Seller Inventory # AAK9781292026985

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Published by Pearson Education Limited
ISBN 10: 1292026987 ISBN 13: 9781292026985
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Book Description Pearson Education Limited. Condition: New. book. Seller Inventory # M1292026987

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