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Profitable Customer Care

Tack, Alfred

1 ratings by Goodreads
ISBN 10: 0750603968 / ISBN 13: 9780750603966
Published by Butterworth-Heinemann, 1992
Used Condition: Very Good
From Better World Books (Mishawaka, IN, U.S.A.)

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Former Library book. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP80435150

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Bibliographic Details

Title: Profitable Customer Care

Publisher: Butterworth-Heinemann

Publication Date: 1992

Book Condition:Very Good

About this title

Synopsis:

The main objectives of Profitable Customer Care are to enhance a company's reputation and also to increase its profits, Profitable Customer Care is about satisfying all the needs of the customer, by all the employees, in all the departments of a company. This book is a training manual for all managers to ensure that customer care works in their departments, by motivating, training, and appraising those people responsible for customer care.
Tack includes chapters on communication, service, the salesman and telephone customer care. With valuable contributions from experts in the Tack Organization, this book covers every aspect of implementing customer care successfully.

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