The Quality Business: Quality Issues in the Smaller Firm (Routledge Studies in Small Business)

Robert Blackburn

Published by Routledge, 1998
ISBN 10: 0415146089 / ISBN 13: 9780415146081
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About this title:

Synopsis: This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:
* the relevance of formal quality standards such as BS 5750 to small firms
* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management
* interviews with a selected sample of over 150 owner-managers
* detailed case studies of small firms
* analysis of self-generated quality strategies
* the variety of formal methods of quality control.

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Title: The Quality Business: Quality Issues in the ...
Publisher: Routledge
Publication Date: 1998
Binding: Hardcover
Book Condition: New
Edition: 1.

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