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Resolving Problems and Emergencies

Natasha Cooper

ISBN 10: 1932521070 / ISBN 13: 9781932521078
Published by Cooper Learning Systems, 2004
Used Condition: Very Good
From Better World Books (Mishawaka, IN, U.S.A.)

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Bibliographic Details

Title: Resolving Problems and Emergencies

Publisher: Cooper Learning Systems

Publication Date: 2004

Book Condition:Very Good

About this title


Get help from police, paramedics, fire department and other agencies. Handle a police traffic stop or a car accident. Deal with car mechanics and get roadside help. Get action on problems and complaints. Order home repairs; describe a problem and talk to repair people. Sort out money matters: billing errors, late fees, debts, unauthorized charges ... and more. Business English. ESL level: intermediate - advanced. This is complete program for classroom or self-study and a quick reference guide with corresponding sound tracks on 4 audio CDs. Online coaching for this book is offered at

About the Author:

Throughout her career, Natasha Cooper has been wearing several hats. For over 25 years she has taught English as a Second Language and business communication skills to speakers of other languages. Her columns on communication skills regularly appear in a number of periodicals around the U.S. She is also a conference interpreter with an impressive list of clients, such as U.S. Department of State, United Nations; Presidents Gorbachev and Reagan. Ms. Cooper is the author of "Power English: What to Say and How to Say It" series which includes: "The Telephone in Business and Daily Life", "Appointments and Reservations", "Obtaining Information, Goods and Services", "Resolving Problems and Emergencies" and "Scripts For Winning Jobs". She offers Power English online coaching at

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