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Synopsis: Reversing the Ostrich Approach to Diversity: Pulling your head out of the sand -- is a timely answer to the renewed urgency for diversity information, and quick implementation of action.

Presenting five, simple concepts for diversity awareness, the author, Dr. A. S. Tolbert, uses poignant, humorous examples and illustrations that mirror common behavior back to the reader. “If I can get people laughing at themselves,” says Tolbert, “much of the initial resistance to breaking a stereotypical mindset vanishes. People become less defensive, more open-minded, and receptive to making a few changes.” Once each concept has been introduced and explained, Tolbert takes the reader through a series of end-of-chapter exercises that jump-starts individual action.

Dealing with diversity challenges doesn’t have to take weeks out of people’s already over-booked schedules. Tolbert’s basic, to-the-point information, followed by do-it-now action steps, quickly sets the wheels of change in motion. It’s the kind of unifying change that also brings an opportunity to positively impact relationships, productivity, and profits.

About the Author: Amy S. Tolbert, Ph.D., is a consultant and trainer in the areas of human resources and organization development. She is a principal of Effecting Creative Change in Organizations (ECCO International), which specializes in creating a new sense of spirit and preparing people and organizations for sustainability in an ever-changing environment.

Addressing diversity and multicultural issues, cross-cultural training, and managing a diverse workforce, Dr. Tolbert has co-authored and presented the “Discovering Diversity Profile,” a popular self-assessment tool, at the American Society for Training and Development (ASTD) International Conference and the Inscape Publishing (formerly Carlson Learning Company) International Conference. She has presented nationally and internationally at the International Human Resource Development Organization Conference; the International Management Development Organization; the “Quality Workforce for the Year 2000,” a national conference co-sponsored by ASTD; and other national conferences. She also co-developed the “Integrating Diversity Profile,” which assesses key areas for organizations to focus their time and energies regarding diversity efforts.

Dr. Tolbert consults and trains nationally in the areas of international training and development, e-learning/business television design and production, persuasive presentation/communication skills, managing within a diverse workforce, motivation and leadership skills. Her diverse client list includes 3M, Best Buy, Mayo Clinic, and the United Way.

Diverse experiences take Dr. Tolbert from the United States to Latin America, from Fortune 100 companies to non-profits and, from the cold winter climate of her home state of Minnesota to warm sunny climates whenever possible.

Although she has many accomplishments, she considers her marriage and two inspiring daughters to be at the top of the list. Dr. Tolbert received her doctorate in Human Resource Development, specializing in international/cross-cultural and diversity education and training, from the University of Minnesota.

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