John Hedtke is an international award-winning author with over two decades of experience in technical communications and computing, including five years as a programmer/analyst and seven years in technical publications management. He has written 23 books, more than 70 manuals and online help systems, and nearly 100 magazine articles. He makes frequent radio and speaking appearances throughout North America and Europe.

Brenda Huettner is a writer, speaker, and consultant with 18 years of experience in the technical publications field. She has written manuals, help systems, procedures, and proposals for a wide variety of corporate clients, and has published several magazine articles. A regular presenter at conferences across the country, Huettner speaks on career issues, documentation, and management.

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