With system landscapes becoming increasingly more complex, administering them efficiently is proving equally difficult. This unique new book provides you with concepts and practical solutions that will enable you to optimize your SAP operations. Get in-depth information to set up a viable Standard Operation Environment (SOE) for SAP systems, as well as time-saving tips for certification and validation of your system landscape. Plus, benefit from and customize the numerous examples and case studies extracted from the worldwide operations of many large SAP customers.

Take advantage of proven solutions, exclusive tips, and practical examples that enable you to better organize your SAP operations. Learn to streamline 24/7 operations, exploit Service Level Agreements (SLAs), conquer change management challenges, and tackle disaster recovery and security concerns with confidence. You'll also discover expert training recommendations for the management of IT processes. Plus, read about real-world, cross-industry customer insights on the pros and cons of outsourced solutions for your system operation tasks. Although SAP System Operations primarily focuses on SAP systems, you can apply many of the principles found in this indispensable reference book to other ERP and mission-critical software solutions.

Highlights Include:
- Practical guidance on validation and certification regulations: ISO 9000, Good IT Practices (GITP)
- Exclusive insights on exploiting SLAs
- How to set up a viable SOE
- Step-by-step instruction to streamline 24/7 operations
- Best practices for change management and quality assurance
- Understanding the pros and cons of outsourced solutions
- Optimizing the structure of your support organization
- Expert training recommendations

About the Authors

Dr. Michael Missbach is senior consultant at Hewlett-Packard and works at the SAP HR Competence Center in Walldorf, Germany.

Ralf Sosnitzka is senior technical consultant at SAP Systems Integration AG. He is repsonsible for planning and implementing SAP compotents for projects dealing with introduction and release changes. Furthermore, he assures that SAP systems run first rate.

Dr. Mathias Wilhelm works as Senior Solution Architect for Customer Solutions at HP Managed Services Europe.

Josef Stelzel is an SAP Program Manager at Microsoft. He specializes in developing and implementing highly accessible solutions for SAP Intrastructure.

"About this title" may belong to another edition of this title.

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