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Synopsis: We have unsatisfactory experiences when we use banks, buses, health services and insurance companies. They don't make us feel happier or richer. Why are they not designed as well as the products we love to use such as an Apple iPod or a BMW? The 'developed' world has moved beyond the industrial mindset of products and the majority of 'products' that we encounter are actually parts of a larger service network. These services comprise people, technology, places, time and objects that form the entire service experience. In most cases some of the touchpoints are designed, but in many situations the service as a complete ecology just "happens" and is not consciously designed at all, which is why they don't feel like iPods or BMWs. One of the goals of service design is to redress this imbalance and to design services that have the same appeal and experience as the products we love, whether it is buying insurance, going on holiday, filling in a tax return, or having a heart transplant. Another important aspect of service design is its potential for design innovation and intervention in the big issues facing us, such as transport, sustainability, government, finance, communications and healthcare. Given that we live in a service and information age, a practical, thoughtful book about how to design better services is urgently needed.
About the Author: The book is a collaboration between Andy Polaine and live|work founders, Ben Reason and Lavrans LÝvlie. live|work are regarded as one of pioneers of Service Design as a discipline and one of the leading agencies working in service design and innovation. Their work and writing has been featured in numerous publications and books. Andy Polaine has many years' experience as an interaction designer and lecturer and now researches and teaches Service Design in Switzerland. He has also worked as a design journalist for over a decade.
Title: Service Design: From Insight to ...
Publisher: Rosenfeld Media
Publication Date: 2013
Book Condition: Used: Good
Book Description Book Condition: Acceptable. May have some shelf-wear due to normal use. Bookseller Inventory # 0KVBKE004JJY
Book Description ROSENFLD M. Book Condition: Good. Used - Good 1st May contain highlighting/underlining/notes/etc. May have used stickers on cover. Ships same or next day. Expedited shipping takes 2-3 business days; standard shipping takes 4-14 business days. Bookseller Inventory # FAY-R-089-718
Book Description Rosenfeld Media, 2013. Book Condition: Very Good. 1st. Ships from the UK. Former Library book. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP96497755
Book Description Rosenfeld Media, 2013. Book Condition: very good. Gently used. Expect delivery in 20 days. Bookseller Inventory # 9781933820330-3
Book Description Rosenfeld Media, 2013. Paperback. Book Condition: New. book. Bookseller Inventory # M1933820330
Book Description Rosenfeld Media, 2013. Paperback. Book Condition: Brand New. 1st edition. 216 pages. 8.90x5.90x0.50 inches. In Stock. Bookseller Inventory # zk1933820330