Service Excellence, by Leebov

Leebov, Wendy

Published by Iuniverse Inc, 2003
ISBN 10: 0595283675 / ISBN 13: 9780595283675
Used / Paperback / Quantity Available: 0
Available From More Booksellers
View all  copies of this book

About the Book

We're sorry; this specific copy is no longer available. AbeBooks has millions of books. We've listed similar copies below.

Description:

Has minor wear and/or markings. SKU:9780595283675-3-0-3. Bookseller Inventory #

About this title:

Synopsis: About this book: Designed for healthcare change agents, organizational development specialists, department directors, trainers, human resources personnel, administrators and service improvement team leaders and facilitators, and consultants, this book is a practical guide to creating an organization-wide strategy that results in heightened staff awareness of the importance of customers, higher levels of patient/customer satisfaction and continuous improvement in service behavior and systems. After building a case in Part I for the potential of impressive service quality as an unparalleled competitive advantage, Part II identifies concrete tactics that help change agents, teams and healthcare leaders to align everyday practices with the organization's focus on service quality. Tactics are provided that support "ten pillars of service excellence", including Leadership Philosophy and Commitment, Accountability, Input and Evaluation, Problem-Solving and Complaint Management, Staff Development and Training, Reward and Recognition, Communication, Physician Performance, Employee as Customer, and Refreshers and Reminders. Part III provides operational strategies, including planning and staffing for service excellence, handling resistance, and giving your strategy "staying power."

About the Author: About Wendy Leebov, Ed.D.Wendy Leebov consults with healthcare organizations on how to create great service for patients and a great place to work. Most recently VP, Human Resources at Albert Einstein Healthcare Network, Wendy has written more than ten books and conducts retreats, workshops, speeches and change processes for health care. She received her doctorate from the Harvard Graduate School of Education.To reach the author:Wendy Leebov, Ed.D.E-mail: leebovw1@comcast.net

"About this title" may belong to another edition of this title.

Bibliographic Details

Title: Service Excellence, by Leebov
Publisher: Iuniverse Inc
Publication Date: 2003
Binding: Paperback
Book Condition: Good

Top Search Results from the AbeBooks Marketplace

1.

Wendy Ed.D. Leebov
Published by AuthorHouse (2003)
ISBN 10: 0595283675 ISBN 13: 9780595283675
Used Quantity Available: 1
Seller:
Better World Books
(Mishawaka, IN, U.S.A.)
Rating
[?]

Book Description AuthorHouse, 2003. Condition: Good. 1 Edition. Former Library book. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP93983416

More information about this seller | Contact this seller

Buy Used
US$ 70.23
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

2.

Leebov, Wendy
Published by iUniverse (2003)
ISBN 10: 0595283675 ISBN 13: 9780595283675
Used Paperback Quantity Available: 2
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description iUniverse, 2003. Paperback. Condition: Very Good. Great condition with minimal wear, aging, or shelf wear. Seller Inventory # P020595283675

More information about this seller | Contact this seller

Buy Used
US$ 70.24
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

3.

Wendy Leebov
Published by iUniverse (2003)
ISBN 10: 0595283675 ISBN 13: 9780595283675
Used Paperback Quantity Available: 1
Seller:
Books Express
(Portsmouth, NH, U.S.A.)
Rating
[?]

Book Description iUniverse, 2003. Paperback. Condition: Good. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. May be ex-library. Shipping & Handling by region. Buy with confidence, excellent customer service!. Seller Inventory # 0595283675

More information about this seller | Contact this seller

Buy Used
US$ 98.04
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

4.

Leebov, Wendy
Published by iUniverse (2003)
ISBN 10: 0595283675 ISBN 13: 9780595283675
New Paperback Quantity Available: 2
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description iUniverse, 2003. Paperback. Condition: New. Never used!. Seller Inventory # P110595283675

More information about this seller | Contact this seller

Buy New
US$ 173.82
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

5.

Wendy Leebov
Published by iUniverse (2003)
ISBN 10: 0595283675 ISBN 13: 9780595283675
New Softcover Quantity Available: 1
Seller:
Irish Booksellers
(Portland, ME, U.S.A.)
Rating
[?]

Book Description iUniverse, 2003. Condition: New. book. Seller Inventory # M0595283675

More information about this seller | Contact this seller

Buy New
US$ 282.78
Convert currency

Add to Basket

Shipping: US$ 3.27
Within U.S.A.
Destination, rates & speeds