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The Service Line Solution: Consumer-Focused Strategies for the Accountable Care Era

BLR, HCPro a division of; Gee, E. Preston

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ISBN 10: 1556450753 / ISBN 13: 9781556450754
Published by HCPro a division of BLR
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Title: The Service Line Solution: Consumer-Focused ...

Publisher: HCPro a division of BLR


Book Condition: Good

About this title


Develop a profitable service line in an era of accountable health

The Service Line Solution offers healthcare executives the necessary steps and proven best practices for developing the consumer-oriented service lines they need to succeed in a world of new market realities, including the shift from fee-for-service and the migration to a retail medicine model.

The book reveals the strategic advantages of using the service line construct in a hospital or healthcare system, in light of the mandate for accountable care. In it, senior hospital executives, directors, and managers will learn the essential road map to developing effective service lines in the face of the radical healthcare change occurring as a result of these new laws.

Author E. Preston Gee, VP of strategic marketing for CHRISTUS Health, has not only educated numerous organizations on effective service line strategies, but he has developed and executed on those strategies in his former position as senior VP of strategic planning and marketing at Trinity Health.

This resource will help you:

- Understand the strategic advantages of using the service line construct in your hospital or healthcare system, in light of the mandate for accountable care
- Decide the best managerial structure for your service lines
- Determine the value of having dedicated service line managers in your organization
- Create a competitive mind-set that focuses sharply on newly empowered healthcare consumers
- Review your existing service line strategy to address the healthcare sea change occurring as a result of the Affordable Care Act
- Consider important market realities, including the shift from fee-for-service and the migration to a retail medicine model

What s New?

Every chapter has been updated to reflect significant changes in the healthcare industry.

Key new topics include:

- Issues for service lines related to the migration to a retail medicine model
- Using service lines as a vehicle for bundled payments via direct service line contracts
- Insights from industry insiders who have revamped or begun to revamp their service line strategic plans
- Lessons learned from the Massachusetts experience
- The challenges posed by the evolution of the healthcare market into a consumer-driven environment
-Why health leaders who embrace change and revise the marketing model to reflect this new retail world order will succeed

Take a look at the Table of Contents


Chapter 1: Service line management: New landscape, solid model

Chapter 2: The accepted rules for service line success

Chapter 3: Defining services lines in the hospital setting

Chapter 4: Why metrics matter

Chapter 5: Identify the "four core" (service lines)

Chapter 6: Organizing for profitability and customer/patient proximity

Chapter 7: Service lines as the basis for bundled payment

Chapter 8: The critical need for disciplined planning

Chapter 9: The shifting sands of competition, collaboration, and partnership

Chapter 10: Refreshing the service line portfolio

Chapter 11: Thriving on challenge and change

Chapter 12: Service line execution and population health

Product Description:

Serious events happen every day in hospitals, physician practices, clinics, and care facilities some with very severe outcomes. Beyond Root Cause Analysis helps risk managers, quality professionals, nursing leadership, oversight committees, and senior leadership understand how to approach adverse events, figure out what caused them, and implement realistic improvements. This easy-to-read book is the resource you need to consult before you have to deal with an adverse event. In plain English, it guides you through setting up a program to help you deal with each step. With this book, you will be able to address adverse events, determine why they happened, and implement improvements to make healthcare safer and more effective for patients, staff, physicians, and the community. Take a look at the Table of Contents: Chapter 1: Why Another Book on Cause Analysis? Chapter 2: Why We Need a Good Cause Analysis Program Chapter 3: The Big Picture: How Cause Analysis Fits Into the Overall Problem Identification and Resolution Process Chapter 4: Basic Concepts: Correlation, Causality, and Culpability Chapter 5: Different Levels of Cause Analysis: It s Not Just About Root Cause Chapter 6: Determining What Kind of Analysis to Perform Chapter 7: Cause Analysis Flow Chapter 8: Fact Collection and Interviewing Chapter 9: Basic Cause Analysis Tools Chapter 10: Developing Meaningful Corrective Actions Chapter 11: The Causal Linkage Diagram Chapter 12: The Action Plan and Summary Chapter 13: Aggregation Analysis Chapter 14: Managing the Cause Analysis Program Chapter 15: Legal and Regulatory Implications Chapter 16: Managing Your Corrective Actions Portfolio Chapter 17: Automated Systems Benefits: A practical approach to setting up a root cause analysis (RCA) program, including issues such as who should be involved and how to communicate with leadership Step-by-step advice for who should do what at which stage Guidance on how to provide oversight to an RCA committee or process Practical insight on how to maintain the RCA program over time Real-life scenarios and case studies from healthcare organizations Easy-to-read format and style that differentiate this book from other RCA textbook products

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