Very Good/No Jacket (35372) No jacket, believed as issued. Hardcover, very good condition, w. ltly rubbed wraps, lt marks. V. ltly slanted sp, ltly bumped sp base, v. ltly bumped bottom corners. Ltly tanned p. edges. Creaky fr hinge. Sig on ffep, o/w cln, tight, unmarked. 462.

Seller Inventory # 35372

Contact seller

Report this item

Bibliographic Details

Title: Service Management for Competitive Advantage
Publisher: McGraw-Hill
Publication Date: 1994
Language: English
ISBN 10: 0070212171
ISBN 13: 9780070212176
Binding: Hardcover
Edition: First ition edition

About this title

Synopsis

This new book on service management sets the paradigm service management for the 1990's. An undergraduate text, it is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experience and research with numerous service firms. Jargon-free, it treats issues rigorously, contains the most recent data, and is soundly based on the most current scholarly thinking available in the service literature. Quantitative material is separated from conceptual material in the chapter supplements and final section of the text, but statistics is a prerequisite. It emphasises that success in a world-wide market is tied inextricably to quality, innovation, and growth and expansion. Its highly readable presentation is designed to appeal even to students with little business experience, and includes all real-world examples, quality end-of-chapter cases, exercises, and fully-worked examples.

"About this title" may belong to another edition of this title.

Store Description

Specializing in monographs and texts in Mathematics, Computer Science, Science, Engineering, Social Sciences, Psychology. Photography and Science Fiction.

Visit Seller's Storefront

Association Member

Members of these associations are committed to maintaining the highest standards. They vouch for the authenticity of all items offered for sale. They provide expert and detailed descriptions, disclose all significant defects and/or restorations, provide clear and accurate pricing, and operate with fairness and honesty during the purchase experience.

Seller's business information

George Cross Books
MA, U.S.A.

Sale & Shipping Terms

Terms of Sale

George Cross Books guarantees the condition of every book as it is described. If
you are dissatisfied for any reason, return your purchase within 7 days of receipt
for a full refund of the purchase price. We'll also refund shipping costs if the
return was a result of our error. Please send us an email before making a return.
Contact details: George Cross, 6 3rd St, Lexington MA 02420, USA. Email:
georgecrossbooks@gmail.com. Phone number: 877-822-8763. Fax Number: 877-822-
8763.

Shipping Terms

Orders usually ship within 2 business days. Free shipping applies to Media Mail in the United States and FPO/APO/AE/AP zip codes where Media Mail is permitted. Please note that Media Mail to Hawaii, Alaska, and Puerto Rico may take 3-5 weeks, and Priority mail is encouraged for these locales expecially for textbooks. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 14 business days	3 to 6 business days
First item	US$ 4.00	US$ 8.99

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.