Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)

James A. Fitzsimmons; Mona J. Fitzsimmons; Sanjeev Bordoloi

ISBN 10: 1259173089 / ISBN 13: 9781259173080

Published by McGraw-Hill/Irwin, 2014

About this Item

Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc. Seller Inventory # 00062800366

Bibliographic Details

Title: Service Management: Operations, Strategy, ...

Publisher: McGraw-Hill/Irwin

Publication Date: 2014

Binding: Soft cover

Condition: Good

About this title

Synopsis:

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.