Title: Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)
Publisher: McGraw-Hill/Irwin
Publication Date: 2014
Language: English
ISBN 10: 1259173089
ISBN 13: 9781259173080
Binding: Soft cover
Condition: Good

About this title

Synopsis

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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