Service Operations Management 5E
Johnston, Robert; Shulver, Michael; Slack, Nigel; Clark, Graham
Sold by SMASS Sellers, IRVING, TX, U.S.A.
AbeBooks Seller since February 22, 2022
New - Soft cover
Condition: New
Quantity: 5 available
Add to basketSold by SMASS Sellers, IRVING, TX, U.S.A.
AbeBooks Seller since February 22, 2022
Condition: New
Quantity: 5 available
Add to basketBrand New Original US Edition. Customer service! Satisfaction Guaranteed.
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Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.
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