SERVICE PARTS HANDBOOK is the reference work for anyone who has any connection with service parts. This book standardizes terms, principles, and practices. It details foundation elements of planning and control, and demonstrates new concepts such as the Logistics Performance Envelope. Richly illustrated with 110 figures and tables, SERVICE PARTS HANDBOOK is distilled from the authors' decades of experience in consulting, training, and systems for commerce, government, and industry.
Joe Patton is Chairman and CEO of Patton Consultants, Inc., the leading advisors to managemnt in product service, logistics, and support systems. He has experience as a Regular Army Officer and spent 11 years with Xerox Corporation. He has consulted for over half of the Fortune top 50 corporations. Joe holds BS and MBA degrees, is a Fellow of both ASQ and SOLE, and holds numerous certifications.
Herb Feldmann, who died in 1998, was a Certified Professional Logistician who held BS and MS degrees. Herb started his career as a military logistics officer and worked at General Electic Corporation and Patton Consultants, Inc. Herb Feldmann was associated with field service, maintenance, and logistics for over 30 years.